Location Lead - Field Collections

Cred

2-5 Years | Visakhapatnam, Andhra Pradesh, India (On Site) | Contract | 5 months ago

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Job Summary

CRED is seeking a Location Lead for Field Collections. This role involves managing field infrastructure for collections portfolios in a specific location, including end-to-end vendor management, from onboarding to billing. You will be responsible for building, coaching, and mentoring the field team, ensuring day-to-day collections operations, and driving holistic portfolio improvement. Key responsibilities include analyzing financial and behavioral trends, producing robust collections and NPA projections, maintaining performance reports, and ensuring a customer-centric approach. You will also monitor the competitive landscape, identify new ideas for collection efficiency, examine strategic performance, spot opportunities and threats, and develop creative action plans. Collaboration with stakeholders like risk, product, and tech teams is crucial to maintain portfolio quality and customer experience. The role requires providing early warning feedback on fraud and default indicators.

Must Have

2-5 years of field collections experience in financial services
Knowledge of new technology solutions and problem-solving skills
Ability to manage and coach teams
Strategic thinking and decisiveness for product viability
Collection business partner management at a regional level
Ability to deliver under high targets and travel
Understanding of collection tools (NPA tools, legal actionables)

Good to Have

Language expertise for regional business partner management

Perks & Benefits

Stacked in-house pantry
Lunch and dinner provided
Paid sick leaves
Comprehensive health insurance
Transparent processes and no fixed work timings
No job designations, expected to hold multiple roles

Job Description

what is CRED?

CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behaviour.

CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behaviour to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.

here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner?

answer: you get something close to what we have at CRED; CRED just has it better.

here’s what will be in store for you at CRED once you join us.

what will you do?

manage field infrastructure for collections portfolios for a specific location
end to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation
building, coaching and mentoring the field team; identifying team goals and evaluating team progress
responsible for day-to-day collections field operations with holistic improvement of the portfolio in the allotted area by improving overall collections
deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections
maintain and communicate detailed reports to track performance against plan
ensuring highly customer centric field collections to deliver high standards of customer experience
be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level
look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for the future
work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience
provide early warning feedback on fraud / default indicators to risk team

you should apply if you:

possess 2 to 5 years of field collections experience in financial services
have the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns
have the ability to manage teams with approaches towards coaching and training your team members
have the ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
have the ability to manage collection business partners at regional level and hence have relevant competencies and language expertise
can deliver under high decibel targets & are open to travel as per business requirement
possess adequate understanding of collection tools including but not limited to NPA tools, legal actionable etc

how is life at CRED?

working at CRED would instantly make you realise one thing: you are working with the best talent around you. not just in the role, you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee good company.

hard truths: pushing oneself comes with the role. and we realise pushing oneself is hard work. this is why CRED is in the continuous process of building an environment that helps the team rejuvenate itself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and comprehensive health insurance.

to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word.

there are many more such eccentricities that make CRED what it is but that’s for one to discover. if you feel at home reading this, get in touch

2 Skills Required For This Role

Talent Acquisition Quality Control