Mainframe Operations Analyst

Job Summary
The Mainframe Operations Analyst at Synechron is pivotal in managing and resolving batch processing issues within the Cards and Payments domain. This role requires expertise in Mainframe technologies, particularly in resolving batch abends and managing V+ batch operations. By ensuring seamless after-hours batch processing and critical job management, the Specialist contributes significantly to maintaining operational efficiency and meeting service level agreements (SLAs), thereby supporting Synechron's commitment to delivering reliable financial services.

Software Requirements

• Required:

  • Proficiency in Mainframe technologies including COBOL, JCL, CICS, MVS, SORT, and Eztrieve.
  • Experience with scheduling tools like Control-M for job scheduling and maintenance.
  • Familiarity with incident management tools such as ServiceNow.

• Preferred:

  • Knowledge of methodologies such as Waterfall, Agile Scrum, or Agile Kanban.
  • Prior experience in production support environments.

Overall Responsibilities

• Analyze and resolve batch abends in V+ batches, addressing issues related to JCL, application, and CICS.
• Understand and manage V+ batch flow, after-hours processing, and critical job SLAs.
• Monitor and execute operations requested by the support team for production and UAT batches.
• Independently manage batch run operations and escalate unresolved issues promptly.
• Collaborate effectively with multiple teams during critical activities, ensuring timely processing of requests.
• Provide solutions and basic debugging when job abends or issues occur.
• Handle priority and crisis calls with professionalism and efficiency.
• Manage CHG/Dress Rehearsal activities and ensure compliance with operational protocols.

Technical Skills (By Category)

• Programming Languages:

  • Essential: COBOL, JCL.

• Development Tools and Methodologies:

  • Essential: Control-M for job scheduling and batch management.
  • Preferred: Familiarity with Agile and Waterfall methodologies.

• Databases/Data Management:

  • Essential: VSAM for data management and processing.

Experience Requirements

• Minimum of 5 years in Mainframe operations within the Cards and Payments domain.
• Experience with batch processing and abend resolution is critical.
• Industry experience in financial services is preferred, especially in production support roles.

Day-to-Day Activities

• Resolve batch abends and other operational issues independently and efficiently.
• Collaborate with application teams to understand requests and perform activities diligently.
• Prepare for and participate in scheduled operations, ensuring adherence to SLAs.
• Engage in regular communication with teams to facilitate effective incident management.
• Execute Control-M setup and maintenance tasks, adhering to team instructions for job updates.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in Mainframe operations or related technologies are desirable.
• Continuous professional development in Mainframe technologies is encouraged.

Professional Competencies

• Strong critical thinking and problem-solving skills for complex batch operations.
• Excellent communication abilities, both oral and written, for effective collaboration.
• Ability to work independently and as part of a team, managing tasks efficiently.
• Adaptability to shift work, including morning, evening, and night shifts.
• An innovative mindset aimed at improving operational processes and outcomes.
• Effective time and priority management to meet operational deadlines.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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