Manager, Business Operations – SMB & Financial Services

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We seek a Manager of Business Operations to join the SMB & Financial Services organization. This role will report to the Chief of Staff to the EVP of SMB & Financial Services and will play a critical role in enabling the leadership team to operate with excellence.

The ideal candidate is a world-class communicator and synthesizer of complex information who can translate data and insights into compelling narratives for diverse audiences. They must also be skilled operators and project managers who can drive execution across a wide range of strategic initiatives and stakeholders.

This is a highly visible role that spans strategy, analytics, and execution. It is an opportunity to learn the business end-to-end and have a real impact on how PayPal serves SMB customers worldwide.

Job Description:

Essential Responsibilities:

• Lead functional projects and programs to optimize operational processes.
• Identify issues and recommend best practices for process improvements.
• Partner with various departments to understand business trends.
• Drive business or process improvements within the function.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a point of contact or liaison between business leadership, staff, and other key partners.
• Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

What You’ll Do

• Executive Business Reviews: Lead preparation of Weekly, Monthly, and Quarterly Business Reviews (WBR/MBR), distilling complex data into insights and recommendations for senior leadership.
• Client Engagements: Support SMB and Financial Services leadership in client pitches and external meetings by crafting data-driven presentations that demonstrate PayPal’s value proposition.
• Strategic Planning: Partner with Finance, Product, and Marketing to drive the annual planning process, ensuring alignment across functions.
• Special Projects: Lead high-priority cross-functional initiatives and ad-hoc projects, often on tight timelines, that shape the future of PayPal’s SMB strategy.
• Events & Leadership Forums: Support planning and execution of internal leadership events, all hands, offsites, and key communications.
• Analytics & Insights: Translate complex datasets into meaningful insights, recommendations, and narratives to inform decision-making.
• Operating Cadence: Help design and run business rhythms that connect strategy, execution, and performance management.

What We’re Looking For

• Experience: 4+ years in management consulting, investment banking, business operations, strategy, or related roles, at least 1 of which was at an operating company; experience in fintech, payments, or lending strongly preferred.
• Analytical Acumen: Highly numerate with the ability to interrogate data, draw insights, and build business cases.
• Communication Excellence: Exceptional written and verbal communication skills; ability to synthesize complex information into clear, compelling narratives for executives.
• Project Management: Strong organizational skills with experience managing cross-functional initiatives and delivering outcomes against tight timelines.
• Executive Presence: Confidence and polish in working with senior leaders; ability to influence without direct authority.
• Bias for Action: Comfortable working in a fast-paced, ambiguous environment with a willingness to roll up your sleeves.
• Collaboration: High EQ and ability to build trusted relationships across multiple teams and levels.

PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this position may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $109,000 to $156,200.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.