Manager, Change and Strategic Delivery

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Global Distribution Strategy and Transformation team is looking for a Manager, Change and Strategic Delivery to lead transformative programs that drive meaningful change and impact across the company. This isn't just a change role, it's all about strategic delivery. We need a creative problem-solver who can translate complex business challenges into actionable strategies and then see them through to successful, sustainable outcomes.

This role sits at the intersection of strategy, program management, and change leadership. You'll partner with stakeholders to solve critical business problems, design the strategy for how we'll get there, and then be accountable for the full lifecycle of the program—from concept to execution. While your core focus will be leading large-scale change management initiatives, your ability to think strategically, influence without authority, and seamlessly pivot to other challenges is what will set you apart.

The ideal candidate is an all-around problem solver who thrives on tackling ambiguity and takes the initiative to get things done. You will report to the Senior Director, Global Strategy and Transformation, and work closely with diverse teams to achieve successful outcomes.

This is an office-flexible role with an expectation of being in-office 3 days per week for team collaboration.

Key Responsibilities:

• Lead with a change-first mindset. You will be responsible for the full lifecycle of large-scale transformations, from defining the strategy to designing and executing the change and program management deliverables.
• Be a strategic partner and problem-solver. You'll identify core business problems, design holistic solutions, and build the relationships needed to drive alignment and momentum. This includes leading cross-functional teams, facilitating strategic workshops, and presenting to senior leaders.
• Drive program delivery. You will develop and manage program plans, facilitate cross-functional forums, and ensure we're delivering on our strategic goals.
• Build relationships and influence outcomes. You'll be a trusted partner to business leaders, proactively identifying their needs and ensuring our programs are aligned with business priorities.
• Measure and ensure success. You will define success metrics, including adoption and business value, and build sustainable change by empowering leaders and teams to be "change agents" long after a program is completed.

Required Skills/Experience:

• A strategic and adaptable thinker. You have at least 8+ years of experience in strategic delivery, transformation, or change management. You can analyze a complex problem and develop a clear, compelling strategy to address it.
• Proven track record of success. You have a history of designing and implementing organizational change management programs for large-scale transformations, with a focus on sustainable outcomes.
• Program management expertise. You are skilled in program management and have experience building and delivering on complex, cross-functional project plans.
• Exceptional communication and influence. You have a proven ability to communicate effectively with a wide range of stakeholders, from frontline staff to senior executives, and can influence outcomes without direct authority.
• A builder and a doer. You have a history of rolling up your sleeves to get things done in a fast-paced environment. You aren't afraid of ambiguity and are always looking for a way to add value.
• A relevant degree or equivalent experience is required. We evaluate candidates on core competencies and a history of impactful work.

What Will Set You Apart:

• Experience in a management consulting environment or a similar fast-paced, high-stakes role where you had to solve complex business problems.
• A "figure it out" mentality and a history of tackling challenges outside of your direct role.
• Experience leading behavioral and cultural transformations.
• Experience with resourcing models and managing cross-functional resources.
• Relevant certifications in Change Management (e.g., CCMP, PROSCI) or Program Management (e.g., PMP) or an MBA.

Unleash Your Potential

When you join, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

For Washington-based roles, the base salary hiring range for this position is $127,200 to $174,900.

For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,900.