Manager, Creative Design

The Services Lead for Digital and Multimedia Instructional Design will lead the service delivery for our creative and educational technology offerings, ensuring that our clients receive exceptional support and value. This role is central to guiding clients through the adoption of our multimedia instructional solutions, digital design projects, and visual communication content, making sure they leverage our full suite of services for maximum impact. The Services Lead will be the key connector between clients and internal teams, advocating for client needs and driving the success of projects from inception to completion.

Must Have

• Serve as the primary point of contact for AEs/CSMs and clients
• Oversee the execution of service delivery, ensuring projects meet client expectations and are delivered on time and within budget
• Coordinate project timelines, resources, and deliverables with the Design Lead and Design Producer
• Track project progress, manage KPIs, and use data to drive continuous improvement in service delivery
• Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction
• Bachelor’s degree in Business or a related field
• Proven experience in managing service and leading cross-functional teams
• Strong strategic thinking abilities to translate client needs into actionable plans
• Excellent project management skills with a track record of meeting or exceeding client expectations
• Proficiency in project management tools and CRM systems, especially Salesforce
• Outstanding interpersonal and communication skills
• Ability to thrive in a fast-paced, dynamic environment

Good to Have

• Advanced degrees or relevant certifications in project management or service management
• Experience in crafting and delivering content using various multimedia formats

Perks & Benefits

• Hybrid work setting in our London office
• Competitive salary + stock options in a fast-growing Series D start-up
• Paid parental leave (16 weeks for primary caregivers, 5 weeks for secondary)
• 25 days of annual leave + public holidays
• Cycle to work scheme (London)
• Regular socials
• Private Medical Insurance (UK) including mental health support, dental & vision, cashback and gym discounts
• Generous referral scheme
• Pension contribution/salary sacrifice
• Work from home set up
• Huge opportunity for career growth

Welcome to the video first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role…

The Services Lead for Digital and Multimedia Instructional Design will lead the service delivery for our creative and educational technology offerings, ensuring that our clients receive exceptional support and value. This role is central to guiding clients through the adoption of our multimedia instructional solutions, digital design projects, and visual communication content, making sure they leverage our full suite of services for maximum impact. The Services Lead will be the key connector between clients and internal teams, advocating for client needs and driving the success of projects from inception to completion.

What you’ll be doing…

• Client Relationship Management: Serve as the primary point of contact for AEs/CSMs and clients, understanding their needs and ensuring their satisfaction.
• Service Delivery Management: Oversee the execution of service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
• Project Coordination: Work with the Design Lead and Design Producer to coordinate project timelines, resources, deliverables, ensuring alignment with client goals.
• Performance Monitoring: Track projects progress, manage KPIs, and use data to drive continuous improvement in service delivery.
• Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction.

We’d love to hear from you if you have…

• Bachelor’s degree in Business, or a related field. Advanced degrees or relevant certifications in project management or service management are a plus.
• Proven experience in managing service. Experience in leading cross-functional teams and managing complex projects is essential.
• Strong strategic thinking abilities with the capacity to translate client needs into actionable plans. Experience in using data and feedback to drive continuous service improvement and content effectiveness.
• Excellent project management skills, with a track record of leading projects that meet or exceed client expectations. Proficiency in project management tools and CRM systems is required, particularly Salesforce.
• Outstanding interpersonal and communication skills, with the ability to engage with clients and internal teams at all levels. Experience in crafting and delivering content using various multimedia formats is highly desirable.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing client needs and business priorities.

This role is ideal for a motivated and experienced service lead who is eager to play a pivotal role in delivering exceptional client experiences.

At Synthesia we expect everyone to

• Put the Customer First
• Own it & Go Direct
• Be Fast & Experimental
• Make the Journey Fun

You can read more about this in our public Notion page.

Benefits

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A hybrid setting where you can work from our London office in Regents place.
• A competitive salary + stock options in our fast-growing Series D start-up.
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• 25 days of annual leave + public holidays in the country where you are based.
• Cycle to work scheme (London).
• Regular socials.
• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
• A generous referral scheme.
• Pension contribution/salary sacrifice.
• Work from home set up.
• A huge opportunity for career growth as you’ll help shape a market-defining product.

Create a Job Alert

Interested in building your career at Synthesia? Get future opportunities sent straight to your email.

Create alert

Apply for this job

• indicates a required field

Autofill with MyGreenhouse

First Name*

Last Name*

Email*

Phone

Country

Phone

Resume/CV

AttachAttach

Dropbox

Google Drive

Enter manuallyEnter manually

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

AttachAttach

Dropbox

Google Drive

Enter manuallyEnter manually

Accepted file types: pdf, doc, docx, txt, rtf

---

LinkedIn Profile URL*

Are you currently on a Visa or need Visa Sponsorship to work in the UK?*

How do you ensure that delivery work translates into clear, measurable business outcomes for the client?*

Explain your approach to building high-performing teams across multiple seniority levels. How do you drive culture, performance, and engagement?*

Describe a time you collaborated with teams producing training, learning, or communications content.*

Do you require any reasonable adjustments to work with us?*

Is there anything else you'd like us to know/be aware of when considering your application?

---

By checking this box, I agree to allow Synthesia to retain my data for future opportunities for employment for up to 700 days after the conclusion of consideration of my current application for employment.

Submit application