Manager, Data Center Operations

Scientific Games:

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Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

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The Data Center Manager will oversee the daily operations of a mission-critical lottery client environment. This role will be the primary point of accountability for ensuring the operational health, performance, and service delivery of our solution, while leading a local operations team and coordinating with centralized support and technical groups.

• Serve as the primary liaison for all contracted data systems, software applications and operations, including resulting performance of the lottery client’s business.
• Ensure operational KPIs and SLAs are met through proactive oversight of system monitoring (with aid of a centralized monitoring team).
• Lead, develop, and mentor a remote operations team to deliver consistent, high-quality service.
• Develop, Own and enforce Standard Operating Procedures (SOPs), best practices, and operational playbooks.
• Manage and oversee local client maintenance activities, software releases, upgrades, and site-specific projects.
• Ensure all application software is tested, validated, and approved prior to client turnover.
• Orchestrate and coordinate software deployments and operational readiness.
• Collaborate with technical, development, and infrastructure teams to address and resolve production issues.
• Maintain compliance with change management, security patching, and regulatory requirements.
• Drive tactical project execution, ensuring alignment with business and client priorities.
• Provide clear and timely communication to stakeholders regarding system performance, incidents, and project status.
• Plan and manage multiple projects in varying stages of completion to ensure contract deliverables meet specifications and remain on time.

Qualifications

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Education

Bachelor’s degree in IT and/or 7-10 years of related work experience.

Years of Related Experience

Proven experience in operations management in a mission-critical environment, preferably within the lottery, gaming, or transaction-based industry.

Required Skillset and Qualifications

• Excellent organizational and interpersonal skills
• Strong technical experience using LINUX, SQL Server Systems.
• Required to maintain company and customer confidentiality
• Excellent organizational and communication skills.
• Detail-oriented with a proactive, hands-on approach to problem solving.
• Experience in incident management, change control, and compliance processes.
• Must be able to work on-site and be available for 24x7 on-call support.