Manager - NOC Operations

Company Overview: 

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview: 

The Network Operations Center (NOC) Manager plays a critical role within the organization, overseeing the planning, coordination, and management of staff and operations to maintain the stability and performance of the organization’s infrastructure. This role provides strategic and technical leadership in all aspects of network operations.

The NOC Manager is responsible for ensuring the health and maintenance of multiple environments and may be required to deliver hands-on technical support. In addition to managing daily operations, this role handles Tier 2 and Tier 3 escalation support and serves as the primary point of contact in the NOC for inquiries from senior leadership and other department managers.

Work Location Requirement:
This position is based onsite at our Bangalore office and requires the employee to be physically present five (5) days per week. Remote or hybrid work arrangements are not available for this role.

What you’ll do as the Network Operations Center (NOC) Manager: 

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Lead and manage the NOC team, including hiring, training, scheduling, and performance management.
• Ensure continuous monitoring of networks, systems, and applications to maintain optimal performance and uptime.
• Develop and enforce standard operating procedures (SOPs) for incident response, escalation, and resolution.
• Respond to and manage Tier 2 and Tier 3 technical escalations, coordinating with internal teams and vendors as necessary.
• Act as the primary liaison between the NOC and senior leadership, providing regular updates and reporting on key metrics and incidents.
• Coordinate root cause analysis (RCA) for major incidents and implement preventive measures to reduce recurrence.
• Oversee shift coverage and on-call rotations to maintain 24x7 operational support.
• Ensure compliance with organizational policies, industry standards, and regulatory requirements.
• Evaluate and implement monitoring tools, automation, and other technologies to improve efficiency and visibility.
• Maintain documentation for network operations, incident response, and technical procedures.

What you will bring to the team: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in network/system operations, including 2+ years in a NOC management or supervisory role.
• Strong knowledge of networking concepts (TCP/IP, DNS, VPN, routing, switching, firewall and load balancing sytems) as well as hands on skills related to Voice, WAN, LAN and Wireless systems.
• Hands-on experience with network and systems monitoring tools (e.g., SolarWinds, Nagios, Site24x7, Manage Engine.
• Proven experience managing high-availability environments and responding to critical incidents.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure and in a 24x7 operational environment.
   

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, and flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.