Desktop Support Engineer L2

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Desktop Support Engineer L2 will provide advanced technical support to end-users, handle complex desktop-related issues, and assist with the installation, configuration, and maintenance of desktop hardware and software.

What you’ll do:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Expertise in designing, deploying, and managing Windows Deployment Services (WDS) integrated with Microsoft Deployment Toolkit (MDT).
• Customize OS images as per requirements.
• Practical experience with antivirus solutions such as CrowdStrike and Windows Defender.
• Basic knowledge of scripting.
• Knowledge of network segmentation and networking concepts.
• Knowledge of reporting and dashboard tools.
• Ensuring Information Security compliance for corporate and lab devices.
• Experience with ITIL processes, including incident, change, and problem management.

What you will bring to the team:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in IT support.

Zones offers a comprehensive Benefits package.

While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.