Manager of Clinical Quality

1 Month ago • 5 Years +

Job Summary

Job Description

Solace is seeking a Manager of Clinical Quality to shape the work of care advocates and maintain high standards in a rapidly growing healthcare advocacy marketplace. The role involves developing and executing quality frameworks, synthesizing data to ensure adherence to standards, and implementing policies and procedures to support advocate performance. The manager will also oversee quality assurance programs to improve patient care and experience. This is a remote, full-time position within a Series B startup focused on redefining healthcare by simplifying it for patients.
Must have:
  • Active, unrestricted RN license
  • Bachelor's degree
  • 5+ years of care management experience
  • 3+ years of leadership experience
  • Expertise in closing care gaps and remedying health related social needs
  • Comfort working autonomously
  • Ability to work closely with product and growth teams
  • Comfort developing a data framework to monitor goals and KPIs
  • Vision for the future of healthcare
Good to have:
  • MBA or MPH
  • Prior startup experience
  • Prior experience in a tech-forward clinical startup

Job Details

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health

About the Role

Solace’s team of care advocates navigate patients through difficult and complex health concerns to help them achieve their health and wellness goals while addressing health-related social needs (HRSN).

As Manager of Clinical Quality reporting to the Chief Medical Officer, you will shape the work our care advocates perform and consider how to scale a rapidly growing business while maintaining the highest standards of quality and ensuring Solace’s patients receive comprehensive, life-improving services.

About Solace 🔥

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

Read more in our Wall Street Journal funding announcement here.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

What You’ll Do

  • Develop and execute a framework for advocate operational and clinical quality that takes into account advocate behavior and patient feedback

  • Work with data and product teams to synthesize information from multiple platforms to inform adherence to Solace’s standards and protocols

  • Develop and implement policies, procedures, and clinical protocols to support advocates to perform their best work on behalf of patients

  • Ensure Solace’s patients receive excellent care and a best-in-class advocate experience through developing, implementing, and iterating on the care model

  • Develop and oversee quality assurance and improvement programs designed to strengthen the support patients receive

What You Bring to the Table

  • An active, unrestricted RN license

  • Bachelor’s degree required; MBA or MPH is a plus

  • 5+ years of care management experience

  • 3+ years of leadership experience

  • Subject matter expertise in closing care gaps and remedying health related social needs (HRSN/SDOH)

  • Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do

  • Prior startup experience is a plus; prior experience working at a tech-forward clinical startup is a massive plus; comfort working autonomously is a necessity

  • Demonstrated ability to work closely with product, growth, and other parts of the organization, leading cross-functional teams to achieve desired results

  • Comfort with developing a data framework to monitor the achievement of goals and tracking of KPIs

  • A vision for what healthcare can and should be

This is a remote position. Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Similar Jobs

Imanage - Senior AI Software Engineer

Imanage

Chicago, Illinois, United States (Hybrid)
5 Months ago
Welltech - Senior Community Manager

Welltech

Barcelona, Catalonia, Spain (Remote)
1 Month ago
Apple - AIML - Senior Engineering Program Manager, FM Evaluation

Apple

Cupertino, California, United States (On-Site)
1 Month ago
entrata - Technical Program Manager

entrata

Lehi, Utah, United States (Hybrid)
1 Month ago
GoDaddy - Director, Global Payment Strategy

GoDaddy

Tempe, Arizona, United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nice - Customer Success Manager

Nice

Atlanta, Georgia, United States (Hybrid)
1 Month ago
Infosys - Senior Developer - NextJS Full Stack (with Sitecore/CMS Exposure)

Infosys

Melbourne, Victoria, Australia (On-Site)
3 Months ago
Crunchyroll - Vice President, Regional Marketing

Crunchyroll

New York, New York, United States (On-Site)
8 Months ago
Postman - Senior Software Engineer - Monetization

Postman

San Francisco, California, United States (Hybrid)
4 Months ago
Captions - Software Engineer, Full-Stack

Captions

New York, United States (On-Site)
2 Months ago
Bazaar Voice - HR Business Partner

Bazaar Voice

Vilnius, Vilnius County, Lithuania (Hybrid)
4 Months ago
WebTech Corporation - Sr. Signal Engineer

WebTech Corporation

Wayne, Pennsylvania, United States (On-Site)
2 Months ago
InMobiInMobi - Product Manager - Financial Systems and Transformation

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Activision - Staff Platform Solutions Engineer

Activision

New York, United States (On-Site)
2 Months ago
Capgemini - SAP Testing

Capgemini

Pune, Maharashtra, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Roblox - Senior Software Engineer - Next Gen Avatar Architecture

Roblox

San Mateo, California, United States (On-Site)
1 Month ago
Meta - Research Scientist Intern, Smart Glasses in Wearables AI (PhD)

Meta

Menlo Park, California, United States (On-Site)
9 Months ago
Shield AI - AP Specialist

Shield AI

Frisco, Texas, United States (On-Site)
2 Weeks ago
alientrap - Senior Software Engineer

alientrap

San Diego, California, United States (Remote)
11 Months ago
Demandbase - Advertising Campaign Strategist

Demandbase

United States (Remote)
4 Weeks ago
Trellix - Senior Integrated Marketing Manager

Trellix

United States (Remote)
2 Months ago
Penrose studios - Data Scientist

Penrose studios

San Francisco, California, United States (On-Site)
5 Years ago
Apple - Software Engineer (AI/ML)

Apple

Sunnyvale, California, United States (On-Site)
2 Months ago
Snappr - Sales Development Representative

Snappr

San Francisco, California, United States (Hybrid)
1 Year ago
Qualcomm - Compute Chipset Project Engineer

Qualcomm

San Diego, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!