Manager, QA - 2XKO

As a QA Manager, you will own the QA process for a large team, including people, process, and support for ongoing game development. You will also work with scrum masters, producers, and other leaders from teams across Riot to craft and execute the Test Strategy that will help reach high-quality results. Additionally, you will partner with teams to arrive at better, more-efficient solutions to everyday problems and streamline delivery; support the QA Discipline leadership and help inform the long term vision of Riot Games Quality Assurance. You will also lead vendors in performing black box testing on features that need additional support. Lastly, it is also meaningful to mentor and grow the QA Leads and Specialist in charge of individual aspects of a Product, guiding them to produce new leaders in turn

As a Manager, QA on the 2XKO team building Riot’s new Team-Based Fighting Game, you will manage Quality Assurance professionals who are deeply familiar with the Fighting Game Community and Fighting Game mechanics. You will work with software engineers, content developers, artists, project managers, and producers to create value for Players around the world. You will be guided by Riot's Test Policy and the product’s test strategy to develop quality activities for every stage of the software development life cycle. Additionally, you will partner with your team, product leadership, and other craft leaders to arrive at more efficient solutions to major quality problems that improve delivery. You will also direct and task other QA professionals, often remotely, to get your work completed.

Responsibilities

• Manage QA professionals on multiple teams across multiple locations.

• Help architect and maintain a quality organization

• Hire and retain qualified talent

• Help deliver a best in class experience for the Fighting Game Community by building quality and player impact into the development and decision making process.

• Develop and guide the implementation of testing strategies throughout the software development life cycle for your initiative. These strategies utilize any form of testing appropriate to the quality goals, including manual and automated test execution.

• Create and track quality metrics that evaluate the game’s quality goals specific to the competitive fighting genre.

• Hold the initiative accountable to their quality goals and guide them to solutions when they are not met.

• Identify, assess, and manage risks to quality with the Initiative Delivery and Product Leads.

Required Qualifications

• 6+ years of professional quality assurance experience, with experience in a leadership role

• 2+ years of professional experience managing QA professionals

• Experience working with product quality development pipelines and workflows

• Experience working on strategic goal setting and an understanding of what successful tactical execution looks like

• Experience with performance management

• Experience working with remote testing teams

• Experience working with cross-functional and cross-discipline teams

• Experience with multi-platform development

• Familiarity with competitive fighting games

Desired Qualifications

• Deep understanding of the Fighting Game Community

• Experience developing and shipping one multi-platform console title

• Experience working with test automation

• Experience working in Unreal Engine

• Preferred licenses/certifications:

  • ISTQB Foundation Level

  • ISTQB Agile Tester or ICAgile Agile Testing (ICP-TST)

  • ISTQB Advanced Test Manager

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data

• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors

• Accessing Company assets, secure digital systems, and networks

• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.

• (Los Angeles Only) Base salary range between $159,300.00 - $223,400.00 USD + incentive compensation + equity + 401K with company match + medical, dental, vision, and life insurance + short and long-term disability + open PTO.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).