Manager, Relationship Support - US Latin
Job Summary
Job Description
The Orchard is seeking a highly organized and proactive Relationship Support team member to ensure smooth execution of campaigns and client needs for their Latin music label partners. This role involves coordinating deliverables across multiple teams, managing tools and processes, and overseeing campaign execution from onboarding to post-release recaps. The position is crucial for building strong internal and external relationships and ensuring client success. The role reports to the Relationship Lead and is based in Miami.
Must have:
- 2+ years experience in project coordination, marketing, or client support.
- Strong organizational skills and ability to manage multiple tasks under pressure.
- Excellent written and verbal communication skills in Spanish and English.
- Understanding of the digital media and music landscape.
- Comfortable working cross-functionally with internal departments.
Perks:
- Inclusive, collaborative, and global community.
- Modern office environment designed for productivity, creativity, and teamwork.
- Opportunities to connect with valuable resources like the Counsel of Equity & Progressive Action.
- Attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K with employer matching.
- Voluntary benefits: identity theft protection, pet resources, mental health/meditation resources, fertility coverage, paid leave for childbirth/bonding/caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, reimbursement for adoption, surrogacy, tuition, and student loans.
- Investment in professional growth and development.
- Space to accelerate progress, positively disrupt, and create what happens next.
- Time off for winter recess.
8 skills required
Job Details
We’re looking for a highly organized and proactive Relationship Support team member to help ensure smooth execution of campaigns and client needs across our roster of Latin music label partners. You’ll work across multiple teams to coordinate deliverables, manage tools and processes, and keep things moving from onboarding through post-release recap. This role is central to building strong internal and external relationships and making sure every client is set up for success. This role reports directly to the Relationship Lead and is based in Miami.
What you'll do
- Coordinate release materials, including press images, marketing assets, lyrics, metadata, and delivery timelines to ensure everything is ready for distribution
- Support onboarding for new label partners, including app training, team introductions, and adoption of internal tools
- Manage release logistics, including setup, approvals, and inventory tracking
- Track campaign budgets and marketing drawdowns, ensuring updates are captured and shared with the team
- Monitor release priorities, flagging opportunities or issues, and compiling information and data for campaign recaps
- Assist with DSP optimization, helping labels audit and update artist and label profiles across platforms
- Run reports for internal or client-facing insights, support certification tracking, and ensure proper documentation of data
- Coordinate guest lists, artist visits, and in-person meetings, including organizing logistics and materials
- Help with research and analysis to support strategy
- Activate internal workflows and step in where needed to support broader team priorities
Who you are
- 2+ years of experience in project coordination, marketing, client support, or similar roles
- Strong organizational skills with the ability to proactively manage multiple moving parts and follow through independently in high-pressure situations
- Excellent written and verbal communication skills in both Spanish and English
- Clear understanding of the digital media and music landscape
- Comfortable working cross-functionally with various internal departments
- Occasional off-hours work may be required (e.g., events, release timing, or artist support)
What We Give You
- You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
- A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
- Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
- An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
- Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
- Investment in your professional growth and development enabling you to thrive in our vibrant community.
- The space to accelerate progress, positively disrupt, and create what happens next
- Time off for a winter recess
About The Orchard
The Orchard is a leading full-service music distribution company operating in 48 markets worldwide and servicing top global independent artists and labels. With cutting-edge operations and an unparalleled global team, The Orchard partners with clients to provide full scale solutions across a variety of verticals. Championed by an exceptional community of music lovers and experts, The Orchard empowers creators to grow and evolve in the dynamic, global industry.
The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.
The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.
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