Coordinator, Solutions - Mass Appeal

About Mass Appeal

Mass Appeal is an entertainment company dedicated to telling stories from the perspective of those who shape and shift culture. Since 1996, we have documented the emerging movements that influence popular ideas. Today, Mass Appeal is the elevated voice of Hip Hop and its ever-expanding sphere of influence. Integrated offerings in content, music and creative services stoke Mass Appeal’s ability to maximize the impact of our output platforms.

Our company is seeking a Coordinator, Solutions to join our dynamic Mass Appeal team. As the Coordinator, Solutions, you will work closely with the Mass Appeal team synthesizing interactions across Orchard’s internal departments as well as managing new deal flow, client onboarding, and various financial tasks. This is a highly responsible role that requires organization, proactive problem solving skills, a keen eye for detail, and a love for all types of music.

What You'll Do

• Office- first role, in office 4 days a week
• Manage new label onboarding and off boarding processes from initial deal pitch through account activation and invoice payment.
• Serve as the primary representative of Orchard’s administrative teams (including legal and finance) to Mass Appeal clients, addressing issues, gathering feedback, and advocating for client needs within the organization.
• Focus on clear, solution based responses to internal and external queries regarding client questions.
• Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers.
• Support the Accounts Payable function by assisting with vendor creation and maintenance in accordance with company policies and compliance requirements.
• Provide administrative and operational support in the financial PO process, including preparation, review, tracking, and follow-up to ensure timely approvals and accuracy.

Who You Are

• At least 1 year experience in an Operations or Finance Operations role, music industry experience preferred
• Attention to detail, maintaining accuracy with data entry across multiple systems and formats.
• Effective communicator on phone, email, and in person.
• Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter.
• Responsive with follow-through and effective prioritization.
• Experience with Excel, vendor onboarding, and maintaining data.

What We Give You

• You’ll join an inclusive, collaborative, and global community where you have the opportunity to fuel the creative journey.
• A modern office environment designed to foster productivity, creativity, and teamwork
• Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA). A group created by a group of our employees tasked with developing and implementing innovative solutions to advance a globally shared goal of ensuring fair and inclusive spaces for all
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• We invest in your professional growth & development
• Time off for a winter recess

The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.