Ops Coordinator

Motive is seeking an Ops Coordinator to ensure smooth 24/7 operations, manage SLAs, and handle resource allocation. This role involves sending collision reports, monitoring team activities, and coaching members on various operational concerns. The coordinator will take decisive actions to prevent SLA breaches, assist with coaching, and provide support to team members, requiring active engagement throughout the shift.

Must Have

• Ensure smooth operations and quality of SLAs.
• Manage breaks and allocated resources on live tools.
• Send collision/crash reports.
• Monitor team member activities.
• Coach members on connectivity, resource management tools (Yoda), and leave approvals (Odyssey).
• Work rotational hours for 24/7/365 real-time setup.
• Actively probe control flow and observe 5-minute SLA.
• Take decisive actions to bypass SLA breaches.
• Perform resource management for live flows and break-ops.
• Assist leads with coaching sessions for Live operations.
• Support team members and supervise activities for quality control.
• Perform basic troubleshooting for Annotations internal tool.
• Verify incident impact and declare to stakeholders.
• Report collisions with relevant specifications.
• Make ad-hoc schedule updates as per SLA.
• Hands-on SQL and Databases (medium to advanced level).
• Dedicate 70% working time to operations, 30% to VA.
• Strong communication skills and professionalism.
• Worked on or led a core project (outside R&D tasks).

Good to Have

• Familiarity with JIRA.

Who we are:

empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com

to learn more.

About the Role:

Being an operations coordinator, you will be responsible for ensuring smooth operations throughout the day. Your prime focus would be to ensure the quality of SLAs (Service Level Agreement), manage breaks in a way that our SLA doesn’t breach, send collision/crash reports, and manage the allocated resources on live tools.

You’ll be responsible for managing the resources whenever the queue exceeds projections. You are also responsible for monitoring the activities of members. Being an operations coordinator you’d be coaching members whenever they have any concerns like connectivity issues, concerns related to an in-house built resource management tool named Yoda and Odyssey affairs (Leave approval), etc.

Operations coordinators have to stay super active throughout their shift due to the work nature of the team. If you love owning, helping, organizing, constantly raising the bar, growing, mentoring others, and putting your efforts into the customers of the company, then you will thrive in this role!

What You'll Do:

• The role will require rotational working hours to ensure the smooth operational running of the 24/7/365 real-time setup, and collaboration with a global team.
• Actively probe the control flow and observe the agreed-upon SLA (5 min).
• Take decisive actions to bypass SLA breaches. Find areas of improvement and create a plan of action to report back to the higher authority.
• Resource management for the live flows and handling break-ops. so that every team member can take their allotted slot of break.
• Assisting the leads to carry out coaching sessions for the team related to Live operations. They take full responsibility for making an employee serviceable for the organization.
• Supporting the team members whenever it is required. Answers team member issues, helps them with a solution, and supervises their activities for quality control.
• Hands on basic troubleshooting steps for Annotations internal tool to ensure smooth workflows
• Verifies the specific incident impact and, as required, the quick declaration to related stakeholders /channels in accordance with company standards of Infrastructure
• Reporting collisions with relevant specifications
• Make Ad-hoc basis schedule updates as per the SLA requirements
• Hands on SQL, Databases from medium to advance level
• Knowledge of JIRA is a plus
• Will be expected to give dedicated 70% of their working time for operations and the remaining 30% to VA.

What We're Looking For:

• Strong communication skills and professionalism are essential, as the role involves working with the broader team and cross-functional groups, particularly in resolving issues.
• The candidate should have worked on or led a core project (outside of R&D tasks) to demonstrate responsibility and ownership.
• Experience with SQL, databases (medium to advanced level), and familiarity with JIRA is preferred, as the role involves hands-on troubleshooting of internal tools.

Creating a diverse and inclusive workplace is one of the company's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here._

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is the company's policy to require that employees be authorized to receive access to products and technology.

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