Payment Operations Specialist - 1 year FTC

Visa is a world leader in payments technology, facilitating transactions globally. This hybrid full-time, one-year fixed-term contract position as a Payment Operations Specialist involves processing high-volume client payments, maintaining accuracy in beneficiary information, completing KYC classifications, and escalating operational issues. The role requires optimal time management and collaboration within a global team, ensuring efficient fund transfers. Candidates should have at least 6 months of work experience and strong operational skills.

Must Have

• Processing high volume Client Payments in our inhouse back-office system and third party banking portals
• Maintaining high accuracy and quality while inputting Client beneficiary information
• Complete Know Your Customer (KYC) sender classifications on incoming funds and permitted country checks for our Collections and Receipts Flows
• Identify and escalate any operational issues impacting client payments, ensuring they are resolved as quickly as possible
• Ensure all incoming funds and outgoing payments reach our clients as efficiently as possible with no delays
• Develop and maintain adequate knowledge of internal systems/processes and a sound understanding of external payments networks
• Handle your time optimally, completing all tasks within SLA
• Work as part of a global team, embodying our values of communication and collaboration
• Minimum of 6 months of work experience or a Bachelor's Degree

Good to Have

• 2 or more years of work experience
• Ability to follow processes provided during training
• Complete large volume data entry tasks with attention to detail and is able to work in a methodical manner
• The ability to complete tasks within agreed timeframes
• Ability to work in a fast paced environment with multiple tasks and workstreams
• Strong communication, numerate, organized, and hardworking
• Previous payments or operational processing experience in a banking or fintech environment would be welcomed but is not crucial

Perks & Benefits

• Extra Bank Holiday pay

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Responsibilities:

• Processing high volume Client Payments in our inhouse back-office system and third party banking portals
• Maintaining high accuracy and quality while inputting Client beneficiary information.
• Complete Know Your Customer (KYC) sender classifications on incoming funds and permitted country checks for our Collections and Receipts Flows
• Identify and escalate any operational issues impacting client payments, ensuring they are resolved as quickly as possible.
• Ensure all incoming funds and outgoing payments reach our clients as efficiently as possible with no delays.
• Develop and maintain adequate knowledge of internal systems/processes and a sound understanding of external payments networks.
• Handle your time optimally, completing all tasks within SLA
• Work as part of a global team, embodying our values of communication and collaboration.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. This is a 1 year fixed term contract. Hours will be will 9:30am - 6pm Monday to Friday. Bank holidays are also working days (you'll receive extra Bank Holiday pay)

Qualifications

Basic Qualifications:

• Associate: Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:

• Associate: 2 or more years of work experience
• Ability to follow processes provided during training
• Complete large volume data entry tasks with attention to detail and is able to work in a methodical manner
• The ability to complete tasks within agreed timeframes
• Ability to work in a fast paced environment with multiple tasks and workstreams
• Strong communication, numerate, organized, and hardworking
• Previous payments or operational processing experience in a banking or fintech environment would be welcomed but is not crucial

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.