APAC and EU Operations Coordinator

ONI is seeking an enthusiastic APAC and EU Operations Coordinator to join its pioneering team. This role is crucial for establishing and managing ONI’s EU warehouse and logistics capabilities, while also serving as the primary operational link between Commercial and Operations for APAC distributors. The coordinator will ensure end-to-end visibility from sales order to shipment and installation across EU and APAC, provide S&OP risk inputs, and maintain operational documentation. The role is highly execution-focused with significant cross-functional and distributor-facing responsibilities.

Must Have

• Identify, implement, and manage EU warehouse and/or 3PL partners for storage, relabelling, and reboxing activities.
• Own inbound and outbound coordination for EU inventory movements.
• Establish and manage basic 3PL SLAs, performance metrics, and escalation paths.
• Ensure correct handling and documentation for dangerous goods and cold storage where applicable.
• Act as the operational bridge between Commercial / Distributors, and Operations.
• Coordinate installs, RMAs, consumables deliveries, and hardware demo logistics with Global Distribution Manager.
• Ensure operational readiness ahead of installs and demos (stock, spares, consumables, documentation).
• Track EU and APAC sales orders from SO through shipment, delivery, and installation.
• Maintain clear visibility of order status, logistics readiness, and install scheduling for the region.
• Proactively highlight delivery, customs, stock, and resource risks.
• Support project management of early-stage operational initiatives, working directly with the Senior Manager, Operations.
• Build and maintain pivot tables, dashboards, and KPI reporting to support day-to-day execution and APAC scale readiness.
• Own and maintain EU warehouse and APAC distributor operations SOPs and checklists.
• Ensure Incoterms-specific workflows are documented and followed.
• Continuously improve operational workflows as scale increases.

Good to Have

• Experience setting up new EU warehouses or relabelling operations.
• Strong data analysis capability using Excel, Python, SQL, or BI tools to identify failure patterns, system performance trends, and insights.
• Ability to build and maintain dashboards, KPIs, and automated reporting across service, production, and product reliability metrics.
• Exposure to life sciences tools, instrumentation, or hardware products.
• Degree in Operations, Engineering, Supply Chain, Business, or equivalent practical experience.

Perks & Benefits

• Competitive Compensation
• Private Healthcare
• Inclusive Culture

At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.

We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted APAC and EU Operations Coordinator to join our pioneering team. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping the future of scientific exploration and healthcare breakthroughs.

This role is responsible for establishing and operating ONI’s EU warehouse and logistics capability while acting as the primary operational bridge between Commercial and Operations for APAC distributors. The role ensures end-to-end visibility from sales order through shipment and installation across EU and APAC, provides structured S&OP risk inputs, and maintains operational documentation and SOPs. In the initial phase, the role will also support project management of key operational initiatives and build foundational dashboards, pivot tables, and KPIs to improve execution visibility ahead of APAC scale. It is a highly execution-focused role with strong cross-functional and distributor-facing responsibility.

Your role at ONI

• Identify, implement, and manage EU warehouse and/or 3PL partners for storage, relabelling, and reboxing activities.
• Own inbound and outbound coordination for EU inventory movements.
• Establish and manage basic 3PL SLAs, performance metrics, and escalation paths.
• Ensure correct handling and documentation for dangerous goods and cold storage where applicable.
• Act as the operational bridge between Commercial / Distributors, and Operations.
• Coordinate installs, RMAs, consumables deliveries, and hardware demo logistics with Global Distribution Manager.
• Ensure operational readiness ahead of installs and demos (stock, spares, consumables, documentation).
• Track EU and APAC sales orders from SO through shipment, delivery, and installation.
• Maintain clear visibility of order status, logistics readiness, and install scheduling for the region.
• Proactively highlight delivery, customs, stock, and resource risks.
• Support project management of early-stage operational initiatives, working directly with the Senior Manager, Operations.
• Build and maintain pivot tables, dashboards, and KPI reporting to support day-to-day execution and APAC scale readiness.
• Own and maintain EU warehouse and APAC distributor operations SOPs and checklists.
• Ensure Incoterms-specific workflows are documented and followed.
• Continuously improve operational workflows as scale increases.

Essential skills and qualifications:

• 3–6+ years’ experience in operations, supply chain, logistics, or commercial operations within hardware, life sciences, or technical products.
• Proven experience managing warehousing, 3PLs, or regional logistics operations.
• Familiarity with dangerous goods and cold storage handling and compliance.
• Strong understanding of international order-to-delivery execution, including customs and shipping.
• Strong knowledge of Incoterms (DAP, DDP, FCA, EXW).
• Experience working with distributors, ideally across APAC or EU.
• Highly organized with exceptional attention to detail and strong tracking, escalation, and execution discipline.
• Excellent people skills with the ability to build trust across Sales, Operations, Finance, Service, and external partners.
• Strong analytical capability with advanced Excel or Google Sheets skills, including pivot tables and dashboard creation.
• Confident use of ERP, CRM, and logistics tracking tools (NetSuite, Salesforce, Zoho, or similar).

Desired skills and qualifications

• Experience setting up new EU warehouses or relabelling operations.
• Strong data analysis capability using Excel, Python, SQL, or BI tools to identify failure patterns, system performance trends, and insights.
• Ability to build and maintain dashboards, KPIs, and automated reporting across service, production, and product reliability metrics.
• Exposure to life sciences tools, instrumentation, or hardware products.
• Degree in Operations, Engineering, Supply Chain, Business, or equivalent practical experience.

At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.

As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:

💰 Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.

🩺 Private Healthcare Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.

🤝 Inclusive Culture Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.

If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.