Manager, Software Development

Key Responsibilities 

Leadership & Execution 

• Lead a team of QA engineers ensuring high performance, accountability, and continuous growth. 

• Drive a culture of ownership, agility, and excellence through mentorship, technical guidance, and structured feedback.  

• Advocate for Shift-left and automation first principles. 

• Align team goals with organizational OKRs and ensure timely delivery of quality milestones throughout the year. 

Technical Ownership 

• Be a hands-on contributor in test automation, performance testing, infrastructure automation, and test data management. 

• Guide the team in building and maintaining robust automation frameworks integrated into CI/CD pipelines. 

• Participate in design and code reviews to ensure testability, security, and reliability are embedded from the start. 

Data-Driven Quality & Reporting 

• Define and track key quality metrics (e.g., defect leakage, automation coverage, test velocity) to drive continuous improvement. 

• Use dashboards and analytics to monitor team performance and product readiness. 

• Provide timely, transparent updates to Directors and stakeholders, managing expectations and highlighting risks proactively. 

SRE & Observability 

• Contribute to SRE practices such as chaos engineering, progressive rollouts, and incident response planning. 

• Implement monitoring, logging, and alerting strategies to ensure end-to-end observability and system health. 

• Develop and maintain playbooks for disaster recovery, on-call rotations, and post-mortem analysis. 

Process & Governance 

• Manage test environments, infrastructure, and data provisioning to support comprehensive testing. 

• Champion modern testing methodologies including shift-left, blue/green deployments, and feature flag testing. 

• Continuously evaluate and adopt emerging technologies to improve test efficiency and coverage. 

Required Skills & Experience 

• 8+ years of experience in software testing, with a strong focus on automation, distributed systems, and cloud-native applications. 

• Proven experience in leading QA teams and delivering complex technical solutions in agile environments. 

• Deep hands-on expertise in AWS and infrastructure automation using tools like Ansible, Terraform, Docker, and Kubernetes. 

• Strong programming skills in Java, with proficiency in Gradle, JUnit, TestNG, and Selenium WebDriver. 

• Experience in UI, API, and backend automation, including CLI-based testing and performance/load testing. 

• Strong understanding of DevOps practices, CI/CD pipelines, and observability tools. 

• Excellent communication, stakeholder management, and expectation-setting skills. 

Preferred Qualifications 

• Experience with mobile automation and testing distributed applications at scale. 

• Exposure to GenAI or AI-driven testing tools and methodologies. 

• Background in high-availability systems, regulated environments, or customer experience platforms. 

• Familiarity with software development productivity metrics and how to influence them.