Manager - Training

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What We'll Bring:

We are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.
We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.
We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
We are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodation you may need.
Culture and Values
Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
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What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.
Dynamics of the Role
The CIBIL Training Manager at Vendor Site is responsible for ensuring that all training programs align with CIBIL’s strategic objectives and customer-centric vision. This role involves conducting regular audits, developing
One world Center, 19th Floor, T2A-T2B, Senapati Bapat Marg, Lower Parel, Mumbai –400 013.
customized training initiatives, optimizing the Knowledge Portal, standardizing information dissemination, coordinating assessments and training needs identification (TNI), supporting vendor trainers, and monitoring training performance.
Roles

What You'll Bring:

Strategic Alignment:
•Ensure training programs align with CIBIL’s strategic objectives and customer-centric vision.
•Drive consistency and alignment with CIBIL’s goals across all vendor training programs.

Governance and Compliance:
•Conduct regular audits to ensure adherence to CIBIL’s training standards and compliance requirements.
•Reduce compliance risks and ensure high training quality.

Customized Training Initiatives:
•Develop and oversee customized training programs tailored to specific channels and behavioral needs.
•Enhance training effectiveness and relevance to CIBIL’s processes.

Knowledge Portal Optimization:
•Promote and drive the use of the Knowledge Portal.
•Ensure effective transition to the new Digital Learning Platform.
•Maximize system optimization and leverage digital investments.

Information Standardization:
•Ensure updates and information dissemination are consistent and standardized.
•Maintain uniformity and accuracy in training content.

Assessment and TNI Coordination:
•Oversee the overall strategy for monthly product knowledge tests and training needs identification (TNI).
•Ensure alignment with CIBIL’s strategic objectives and provide guidance to the vendor's AM Training Manager on implementation.
•Review and analyze results to identify high-level training needs and trends.
 

Trainer Support:
•Provide strategic support and guidance to vendor trainers through the vendor's AM Training Manager.
•Ensure vendor trainers have the necessary resources and support to deliver effective training sessions.
•Facilitate communication between CIBIL and vendor trainers to ensure alignment with CIBIL’s standards.

Performance Monitoring:
•Monitor the overall performance of training programs and sessions.
•Report outcomes to CIBIL’s training lead and provide strategic recommendations for improvement.
•Help in assessing the effectiveness of training programs and identifying areas for improvement.

Behavioral Training:
•Develop high-level behavioral training modules and frameworks.
•Ensure alignment with CIBIL’s processes and provide guidance to the vendor's AM Training Manager for implementation.
•Monitor the effectiveness of behavioral training programs and suggest improvements.

Content Development:
•Ensure training materials are high-quality and relevant to CIBIL’s needs.
•Provide strategic oversight and guidance on content development to the vendor's AM Training Manager.
Demonstrate knowledge of adult learning principles, instructional design principles, and learning theories to create effective and engaging training content.

Impact You'll Make:

Experience and Skills
•Qualification: Bachelor's degree in Education.
•Proven experience in training management, preferably in a financial services environment.
•Strong understanding of training methodologies and compliance requirements.
•Excellent communication and interpersonal skills.
•Proficiency in using digital learning platforms and knowledge management systems.
•Strong problem-solving and technical troubleshooting abilities.
•Ability to work independently and as part of a team.
•Experience in developing and delivering behavioral training programs.
•Proven track record in content development and instructional design.
•Experience working with vendor management and ensuring alignment with organizational goals.
•Familiarity with digital learning platforms.
•Experience in conducting training needs assessments and coordinating with quality teams.

Essential Competencies
•Strong organizational and multitasking skills.
•Attention to detail and accuracy.
•Ability to analyze and interpret data.
•Excellent problem-solving skills.
•Effective communication and training abilities.
•Proactive and self-motivated.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Specialist II, Consumer Capability