Job Description
As a Measurement & Report Analyst, you will be aligned with the Customer Support vertical, assisting in managing and resolving customer inquiries, handling escalations and complaints to provide the best possible resolutions. You will be responsible for closing faults and complaints within Service Level Agreements (SLAs). Key responsibilities include analysis and problem-solving, with daily interactions with peers. This role involves moderate instruction and impacts your own work and potentially that of others. You'll work as an individual contributor within a team. You will be working with Microsoft SQL Server and excel.
Good To Have:
- Knowledge of POS Systems (Bulloch), JDE, PDI, ServiceNow, and Market Basket.
- MS Excel (Macros/VBA).
Must Have:
- Strong proficiency with Microsoft Excel (Power Query).
- Working knowledge of SQL, Data Analytics, and Relational Databases.
- Strong written and verbal communication skills.
- Excellent critical thinking, analytical, and problem-solving skills.
Skill required: Business Reporting & Governance - Microsoft SQL Server
Designation: Measurement & Report Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in excel and MIS reports are looked at for these skills A relational database management system which runs as a server and provides multiuser access to a number of databases. Provide database functionality through this relational database management system from Microsoft.
What are we looking for? Strong system skills including advanced proficiency with Microsoft Excel (Power Query) as well as a working knowledge of SQL, Data Analytics, and Relational Databases. Strong written and verbal communication skills including process documentation and system flowcharts along with the ability to work well in cross-functional teams. Excellent critical thinking, analytical and problem-solving skills including the ability to think outside of the box, deal with ambiguity and challenge information Knowledge of POS Systems (Bulloch),JDE, PDI, ServiceNow, and Market Basket is considered an asset / MS Excel (Macros/VBA)
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Designation: Measurement & Report Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in excel and MIS reports are looked at for these skills A relational database management system which runs as a server and provides multiuser access to a number of databases. Provide database functionality through this relational database management system from Microsoft.
What are we looking for? Strong system skills including advanced proficiency with Microsoft Excel (Power Query) as well as a working knowledge of SQL, Data Analytics, and Relational Databases. Strong written and verbal communication skills including process documentation and system flowcharts along with the ability to work well in cross-functional teams. Excellent critical thinking, analytical and problem-solving skills including the ability to think outside of the box, deal with ambiguity and challenge information Knowledge of POS Systems (Bulloch),JDE, PDI, ServiceNow, and Market Basket is considered an asset / MS Excel (Macros/VBA)
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
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