Merchant Engagement (Service)- Enterprise Mid Market

34 Minutes ago • All levels

Job Summary

Job Description

Paytm is seeking a Merchant Engagement professional for Enterprise Mid Market to lead and manage the end-to-end deployment of EDC and DQR devices across India. This role involves developing deployment strategies, coordinating with various teams and vendors, monitoring progress, and ensuring compliance. The ideal candidate will drive process improvements, lead a distributed team, and manage vendor relationships to achieve efficient rollouts and high customer satisfaction.

Must have:

Lead and manage end-to-end deployment of EDC and DQR devices across PAN India.
Develop deployment strategies, timelines, and resource plans.
Coordinate with regional teams, vendors, logistics, and technical support for installations.
Monitor deployment progress, identify challenges, and drive corrective actions.
Collaborate with Product, Engineering, and Operations teams for device compliance.
Manage vendor relationships for device supply and installation.
Oversee deployment analytics and reporting.
Drive continuous process improvements.
Lead and mentor a distributed deployment team.
Ensure adherence to regulatory and compliance requirements.

Good to have:

Proven experience leading teams and coordinating with multiple stakeholders across geographies.
Excellent project management and organizational skills with a track record of meeting deadlines and SLAs.
Strong analytical and problem-solving skills to address deployment challenges proactively.
Excellent communication and negotiation skills.
Willingness to travel frequently across India for on-ground coordination and support.
Experience working in the fintech or payments industry, especially with merchant acquiring or POS deployment.
Knowledge of supply chain, logistics, and vendor management related to device rollouts.
Understanding of digital payment technologies and integrations.

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2 skills required for this role

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Job Details

Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants.
Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently.
Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and activations.
Monitor deployment progress, identify challenges, and drive corrective actions to meet deployment SLAs and quality standards.
Collaborate with Product, Engineering, and Operations teams to ensure devices and solutions meet enterprise security, compliance, and performance benchmarks.
Manage vendor relationships, including performance monitoring, issue resolution, and escalations related to device supply and installation.
Oversee deployment analytics and reporting, providing regular updates to senior management on rollout status, issues, and improvements.
Drive continuous process improvements to optimize deployment efficiency and customer satisfaction.
Lead and mentor a distributed deployment team, fostering accountability and operational excellence.
Ensure adherence to regulatory and compliance requirements in all deployment activities.

Preferred:

Proven experience leading teams and coordinating with multiple stakeholders across geographies.
Excellent project management and organizational skills with a track record of meeting deadlines and SLAs.
Strong analytical and problem-solving skills to address deployment challenges proactively.
Excellent communication and negotiation skills.
Willingness to travel frequently across India for on-ground coordination and support.
Experience working in the fintech or payments industry, especially with merchant acquiring or POS deployment.
Knowledge of supply chain, logistics, and vendor management related to device rollouts.
Understanding of digital payment technologies and integrations.