Multi-Skilled Front Desk Agent

Our mission at Ibis Budget Hounslow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

We are seeking a friendly and professional Front Desk/Welcomer to join our team at Ibis Budget London Hounslow, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.

• Greet and welcome guests warmly upon arrival, providing a positive first impression
• Handle check-in and check-out procedures efficiently and accurately
• Respond to guest inquiries and requests promptly and professionally
• Manage room reservations, assignments, and status updates
• Assist guests with information about local attractions, dining options, and transportation
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
• Handle phone calls, emails, and other communications in a timely manner
• Process payments and maintain accurate financial records
• Ensure the lobby and reception area are clean, organized, and presentable at all times
• Collaborate with other departments to resolve guest issues and enhance overall experience
• Maintain security awareness and follow established safety procedures
• Respond to guest reviews and request
• Ensure proper invoicing
• Ensures proper cleanliness of the kitchen,office and reception area
• Handles the breakfast set-up and snacks and drinks sales
• Respects all Food and Safety protocols
• Any other Ad-Hoc

• Excellent communication and interpersonal skills
• Proven ability to provide exceptional customer service
• Strong multi-tasking skills with the ability to prioritize effectively
• Proficiency in basic computer applications and Opera Cloud
• Ability to remain calm and composed in high-pressure situations
• Demonstrated versatility and initiative in responding to guest requests
• Friendly and enthusiastic demeanor with a genuine passion for hospitality
• Detail-oriented with strong organizational skills
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of the local area and popular attractions
• High school diploma or equivalent; hospitality-related education is a plus
• Previous experience in a customer-facing role, preferably in hospitality, is advantageous

What’s in it for you?

• A warm, diverse, and super supportive team ready to share their knowledge and help you thrive.
• Unique opportunities to shadow other departments, giving you the full hotel experience and fast-tracking your career.
• Access to exclusive Accor benefits, discounts at hotels worldwide and much more.

Ready to join our team?

Apply now and you might soon be our new colleague at the front desk.