Network Operations Center, Engineer

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian’s Network Operation Center is responsible for remotely maintaining Rivian’s charging network. We are looking for a Network Operations Center, Engineer who will work cross-functionally to scale the NOC’s capabilities while executing day-to-day responsibilities.

Responsibilities

• Support network operations of Rivian’s charging deployments
• Provide excellent customer service support by rapidly responding to incoming calls, emails, tickets, and Slack messages from B2B partners and cross-functional teams.
• Proactively monitor all charging assets for any issues; offline, faults, irregular sessions, etc., plus review and analysis of Linux logs to remediate potential issues.
• Maintaining new and existing site infrastructure with Rivian's asset management platform
• Support commissioning new assets; configuring asset properties via Linux and other internal software applications.
• Use keen attention to detail to document case information and maintain troubleshooting documentation across various platforms, including Confluence, Salesforce, and JIRA.
• Assist in pilot testing new firmware deployments for both DC and AC assets
• Work cross-functionally to remediate hardware or software issues encountered in the field and enhance existing applications.
• Perform additional responsibilities as assigned, including Holiday on-call coverage

Qualifications

• Bachelors in Electrical or Mechanical Engineering or related Information Technology discipline.
• Experience using case/work order management tools (e.g., Salesforce, JIRA, ZenDesk, ServiceNow, etc.)
• Understanding of charging standards and protocols: OCPP, ISO 15118, J1772, CCS, NACS, etc.
• Understanding of dispenser state and state transitions
• Familiar with Linux and Networking Fundamentals.
• Excellent written and oral communication skills
• Team player mentality, with a willingness to assist others on the team, cross-functional partners, and external stakeholders
• Proven track record of successful problem-solving skills with a strong sense of ownership and urgency
• Required to communicate using telephone, email, and other digital means of communication
• Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.
• Ability to stand for 10-12 hours per day
• Commitment to working Sunday through Wednesday from 8am to 6:30pm EST (Four 10 hour days)