Network Operations L2 Analyst

Company: NCR Atleos 

Job Title: Network Operations L2 Analyst 

Job Location: Mumbai, India 

Shifts: Rotational 

Job Description:  

A Network Operations L2 Analyst plays a crucial role in maintaining and optimizing an organization's network infrastructure. Our company is growing rapidly and is searching for experienced candidates for the position of Network Operations L2 Analyst. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. 

Key Responsibilities 

• Implement and support of the corporate network infrastructure. Key member of the team responsible for designing and developing scalable and highly available global network architectures to meet the firm’s business needs. 

• Participate in the design, setup and configuration of complex L2/L3 switches. Maintain, create and update all network documentation and topology diagrams. 

• Support multiple datacenters consisting of Cisco Nexus LAN (L2/L3), Console switches, ASA firewalls, Cisco UCS Fabric Interconnects, Palo Alto firewalls, Cisco Wireless LAN Controllers, Aruba Device and other miscellaneous network appliances. 

• Research, evaluate, maintain and perform Cisco IOS code upgrades for a global network infrastructure. 

• Leverage multiple network monitoring tools to analyze network traffic patterns to proactively identify performance issues and account for capacity planning. 

• Work with multiple vendors routinely for support, feature enhancement and design strategy when required. 

• Responsible for managing and maintaining SD Wan networks. Full ownership of all WAN routers, configurations, QoS policies and ensuring stability of the network 24/7. 

• Support manage and maintain all ISP Internet connectivity for the firm from multiple carriers with multiple links in multiple locations. 

• Support, manage and maintain network monitoring system for the firm’s global network. This includes network performance monitoring for WAN/LAN links, network nodes, alerting and response, network configuration management and compliance and IP address management. 

• Support of the firm’s global wireless infrastructure made up of all Cisco thin AP’s and Cisco Wireless LAN Controllers. 

• On a rotating basis, provide after hour coverage to respond to network related issues occurring either before or after support hours. 

• When requested, attends IT meetings and scheduled teleconferences. 

• Other duties and projects as assigned. 

• Opportunity to embrace the position, exposure to the latest technologies and growth potential. 

Requirements 

• 3 - 5+ years related work experience preferably in a professional services environment. 

• Experience with Cisco Nexus L2/L3 switching technology. 

• Protocols EIGRP, BGP, OSPF, HSRP, IPSEC, VPN, NAT, 802.1Q, 802.11, LACP, Spanning-tree, UDLD, BPDU, HTTP, HTTPS, DHCP, DNS. 

• Experience with Cisco 4500, 3850, ASR/ISR routers and Nexus 7K/9K’s. 

• Must possess a thorough understanding of Network Infrastructure and security topology. IP telephony a plus 

• Knowledge and/or experience configuring and supporting Cisco ASA firewalls. VPN, IPS/IDS and Palo Alto. 

• Experience with Cisco wireless technology and LAN controllers. Any prior experience Cisco ACS, Radius, TACACS, Prime or ISE. 

• Network monitoring tools (SolarWinds, Site24x7), SNMP, Wireshark. 

• Experience with Zscaler and/or F5 load balancers very desirable, web URL filtering is a plus but not required. 

• Excellent written, oral and interpersonal communications skills. 

• Ability to conduct research into network issues and products as required. 

• Ability to communicate ideas in both technical and user-friendly language. 

• Highly self-motivated and directed, with keen attention to detail. 

• Proven analytical and creative problem-solving abilities. 

• Able to prioritize and execute tasks in a high-pressure environment. 

• Strong customer service orientation. 

• Experience working in a team-oriented, collaborative environment. 

Qualification 

• Education: Bachelor’s degree in IT / Computer Science or equivalent streams. 

• Cisco certifications in Routing, switching and/or Wireless is an added advantage. 

Work Environment: 

• This is a full-time position. 

• Candidates must be ready to work 5 days a week from Mumbai office. 

• Candidates should be ready to work in rotational schedules / shifts and supporting 24x7 operations.