Network Security Engineer II - IN

undefined ago • 6 Years + • Cyber Security

Job Summary

Job Description

The Network Security Engineer-II is a key member of the Rackspace Infrastructure team, providing high-level technical expertise for critical networking systems. This role involves taking ownership of complex network issues, ensuring their resolution, and actively monitoring the Rackspace network. The engineer responds to escalated issues from internal and external customers, troubleshooting environments including firewall, VPN, and load balancer configurations. Responsibilities also include providing networking architecture solutions and adhering to security policies, aiming to deliver Fanatical Experiences to customers.
Must have:
  • Provide high level of technical expertise for uptime and maintenance of critical networking systems.
  • Take ownership of complex network issues, ensuring resolution or proper handoff.
  • Actively monitor the Rackspace network using various tools.
  • Respond to and resolve issues escalated via tickets and phone calls from internal customers.
  • Engage directly with external customers for problem resolution.
  • Troubleshoot customer network environments including firewall configurations, VPN technologies, and access-control lists.
  • Troubleshoot Load balancer configurations and Licensing allocation.
  • Provide networking architecture solutioning.
  • Adhere to company security policies and procedures.
  • Configure and troubleshoot Firewalls & Load Balancers and Customer’s IP space.
  • Create documentation for support and operations tasks.
  • Engineer and implement customized security solutions.
  • Mentor and train fellow Rackers.
  • Configure, plan, install, maintain, and optimize network systems, equipment, and applications.
  • Solve engineering problems through ownership of customer requests and issues.
  • Collaborate with Account Managers and Implementation Consultants/PMs.
Good to have:
  • Automation
  • Juniper certifications
  • Cisco certifications
  • F5 certifications
  • Palo Alto certifications
  • NetScaler certifications
  • Other relevant vendor certifications

Job Details

Career Level Summary

  • A minimum of 6+ years of recent network security experience.
  • Requires intermediate to advanced depth or breadth of expertise in own job discipline or field.
  • Leads others to identify and solve complex problems.
  • Works independently, with guidance in only the most complex situations
  • May provide guidance to standard project expectations
  • Act as a mentor for Level I engineers and provide training to new hires as needed.

Critical Competencies

  • Systems Thinking: Enables optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized and which should differ
  • Idea Creation: Examines new ideas of solutions, methods and products to ensure the potential and alignment with departmental and business goals

Key Responsibilities

  • Configure and troubleshoot for Firewalls & Load Balancers and Customer’s IP space .
  • Create documentation for support and operations tasks regarding the above tools
  • Engineer and implement customized security solutions .
  • Mentor and train fellowRackers .
  • Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively.
  • Solve engineering problems through the ownership of appropriate level customer requests and issues, seeing them through to resolution.
  • Collaborate with Account Managers and Implementation Consultants/PMs to build strong customer relationships.

Technical Requirements

  • Intermediate knowledge of: NexGen Firewalls (For example: Cisco Firepower, Palo Alto etc.), IPSEC and SSL VPN technologies also Infrastructure, Automation (Preferred) .
  • All supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc.…)
  • All supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc.…)
  • In depth knowledge on Firewall – Palo alto, Cisco ASA, Firepower, Juniper, F5 -LTM/AFM, Citrix Load balancers .
  • Knowledge of Analysis of VPNs implementation and Manage and Monitor all VPN connectivity.
  • Networking concepts and devices [All OSI Layers], Load balancers (For example: F5), HTTP Protocol, Secure Socket Layer (SSL), DNS, Content switching policies.
  • Implementation of Gateway, Edge firewall and LBs .
  • Intermediate Understanding of network packet analysis via tools such as packet captures on firewalls, logging for Palo Alto and TCP dump.
  • Intermediate to advancedunderstanding of services and protocols commonly used in hosting environments: web servers, database servers, active directory protocols.
  • Interprets internal/external business challenges and recommends best practices to improve products, processes, or services.
  • Initial firewall/IPS/IDS testing of parameters, operation, support, and commissioning.

Skills

  • Passionate about technology and has a desire to constantly expand technical knowledge
  • Detail-oriented in documenting information and able to own customer issues through resolution
  • Able to handle multiple tasks and prioritize work under pressure
  • Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
  • The ideal candidate possesses: Excellent written and verbal communication skills .

Education

  • Bachelor's Degree in Computer Science, B.E,MCA/BCA , Management Information Systems, or a related technical field

Certifications

  • Any combination of Juniper, Cisco certifications, F5, Palo Alto, NetScaler, or combination of other relevant vendor certifications experience desirable .

Physical Demands

  • General office environment: no special physical demands required.
  • May require long periods sitting and viewing a computer monitor.
  • May require work on non-traditional shifts.
  • Schedule flexibility to include working weekends and/or evenings and holidays [rare occurrence ]as required by the business for 24/5 operations.

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