Network & Systems Specialist

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Opportunity

The Systems Specialist leads the analysis, design, development, and deployment of systems. You will identify areas for improvement, address customer needs, and deliver quality products and infrastructure. Collaboration with customers, vendors, and technology teams is key to maintaining a cost-effective and fit-for-purpose maintenance strategy.

This is permanent full-time role based in Newcastle.

Candidates must be Australian Citizens and have current NV1 clearance minimum to be considered, NV2 preferred. This role will require you to hold and maintain an Australian Government NV1 and willing to obtain NV2 security clearance.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Telstra Enterprise - Customer Success & Sales helps Telstra's customers achieve their business goals by providing them with the right products, services, and support.

• Address customer needs with technical support and stellar customer service.
• Use customer data to improve system performance and integration with Telstra processes.
• Manage vendor relationships and track benefits against contracts.
• Apply knowledge of new technologies to support system investments and business assets.
• Encourage system users to adopt new methods and tools.
• Perform quality control checks, report on system performance, and manage data effectively.
• Use CableSolve for asset management and ensure data integrity for IT equipment.

About You

• System management
• Analytical and problem-solving skills
• Influencing and communication skills
• Time management and prioritisation
• Understanding of IT and computing
• Attention to detail
• Customer-facing skills
• Adaptability to different levels
• Ability to work at a fast pace

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment