Network Technical - Specialist

We are seeking a highly motivated and customer-focused Network Technical Specialist to join our Tasmania Government Radio Network Operations Control Centre (TasGRN NOCC) team. This role involves working closely with Enterprise customers, Emergency Service Agencies, and Government to provide end-to-end Managed Networks services, including Incident, Jeopardy, Problem, and Change Management functions.

Key Responsibilities:

• Provide skilled and effective customer service and assurance support to deliver the highest levels of service experience.
• Manage all customer communication needs across incident management, service requests, problem, and change management in a timely and professional manner.
• Implement correct escalation procedures in relation to Network faults and outages.
• Identify and drive continuous improvement opportunities through business, process, and service initiatives.
• Collaborate effectively with internal and external stakeholders to achieve positive business outcomes for our customers.

Key Skills and Qualifications:

• Availability to work in a rotating shift roster 24x7x365
• Reliable means of transportation as the role is based in Hobart CBD (shift work from home is not available for this role).
• Well-developed problem-solving and clear verbal and written communication skills.
• Ability to work with agility and maintain excellent situational awareness under pressure
• Customer-centric attitude, change agent mentality, and Continuous Improvement mindset.
• Positive, “Can Do” attitude with strategies to maintain showing up with your “A Game”.

Technical Expertise:

• Good understanding of transmission technologies, IP networks, devices, and protocols.
• Understanding of ITIL framework & ISO9001 Quality Management principles.
• Solid understanding of computer systems and network fundamentals.

We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process.

On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation. Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what’s possible with technology.