New Product Introduction Store Experience Program Manager, WW CSO

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s WW Channel Strategy & Operations (CSO) organization focuses on developing and deploying worldwide sales programs and best practices to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSO team closely collaborates with many cross-functional groups at worldwide and regional levels. Apple is seeking a dynamic, results-oriented individual to join the Channel New Product Introduction (NPI) team. The Channel NPI team is responsible for ensuring that Apple customers worldwide enjoy a magical experience and see a high-quality merchandizing presentation in thousands of channel points of sale on the day of launch. This role is the intersection between Apple’s business strategy, product strategy, and in-store execution. Attention to detail is critical as we provide a world-leading experience of Apple’s new products. You will ensure that the integrity of the NPI moment is preserved and improved by a strong focus on operational excellence.

In this role, you will:

• Analyze sales data/trends to drive product merchandising strategy discussions with product marketing, sales, marcom, sales finance and operations teams
• Understand new product strategy, product security requirements, visual merchandising standards and work with channel sales teams for product authorization
• Work with Apple senior leadership to align on product merchandising strategy, taking into account regional sales performance, build plans and product preferences
• Develop WW briefing content and lead briefing calls on day of product launch, aligning with other NPI cross-functional teams
• Generate accurate product demo unit forecast for WW channel points of sale taking into account regional nuances to merchandising preferences
• Develop merchandising element forecasts including security elements and acrylics to support in-store merchandising
• Collaborate with engineering design and manufacturing teams to ensure accurate planning and on-time delivery of security elements and acrylics to support NPI launch activities
• Work with regional teams to support NPI activities and utilize their feedback on sales, operations and store execution for future NPI planning
• Identify risks to product launch and develop/implement risk mitigation plans to ensure Day 1 readiness in store
• Provide periodic product launch plan and NPI readiness status updates to leadership
• Support business decisions with robust business justification and data storytelling
• Manage vendor capacity planning and budget planning
• Drive optimization and automation of processes in NPI planning as part of continuous improvement

• Typically requires 8+ years of experience in product merchandising, sales, supply chain, capacity planning or logistics
• Experience in point of sale readiness and store experience for channel partners
• Ability to apply sales analysis in development of merchandizing strategy
• Proficient in managing large data sets and deriving key insights
• Strong vendor management and budget management experience
• Solid expertise in Excel and Keynote
• Experience with Python
• Bachelor’s degree required

• Strong focus on problem solving with an ability to identify and implement scalable solutions
• Sharp eye for details with a “hands-on” and continuous improvement approach to identify inefficiencies and design process improvements
• Excellent presentation, communication, analytical skills, and attention to details
• Experience working cross-functionally across all levels of a highly matrix organization
• Proficiency in programming for processing large data sets (eg: Python),
• Experience with tools such as Tableau and/or Business Objects is preferred
• MBA or advanced degree is a plus

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.