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NOC Operator

Lesser Poland Voivodeship, Poland (Hybrid)

NOC Operator

2 Hours ago • All levels • Administrative • Undisclosed

About the job

7 skills required for this role

Add these skills to join the top 1% applicants for this job

multiplayer

linux

communication

release-management

quality-control

smoke-testing

problem-solving

Job Description

This NOC Operator role in Krakow, Poland involves proactively monitoring online games and related systems for 24/7 service. Responsibilities include analyzing game and system performance, triaging problems, providing critical information to on-call personnel, troubleshooting, bug fixing, creating documentation, deploying patches, and preparing reports. The position requires technical support skills, knowledge of network technologies and Linux, excellent communication skills, and shift work availability. Experience with game servers, client crashes, and IT infrastructure is essential. The role offers a hybrid work arrangement, and includes benefits such as medical insurance, flexible hours, snacks, and team-building activities.

Must have:

Technical support (game servers, client crashes)
Network technologies & GNU/Linux OS knowledge
Excellent communication (written & verbal)
Shift work availability (nights, weekends)
Problem triage and troubleshooting
Documentation & reporting skills

Good to have:

Monitoring/Analyst experience
24/7 online service support experience
Game development/MMO experience
Familiarity with game development processes

Perks:

International team
Learning & Development opportunities
Medical Insurance
Flexible working hours
Snacks & beverages
Friendly team environment
Casual workplace
Bicycle parking
Care bonus
Paid break from work
Multisport card
Paid health insurance
Corporate parties

Description

Proactively monitor a selection of online games and related systems required for 24/7 service
Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
Consult, create and maintain process documentation
Carry out quick patch and build deployments including post deployment smoke testing
Prepare accurate and timely reports with updates and summaries on events and issues

Requirements

Technical support skills with focus on game servers and client crashes
Knowledge of network technologies and GNU/Linux OS
Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
Availability to work in shifts, including nights, weekends and holidays
Excellent written and verbal communication skills
Maintaining strict punctuality and quick response
Familiarity with common IT infrastructure and its practices

Would be a plus:

Monitoring/Analyst experience (assessments based on data, graphs etc.)
Technical support experience in an online 24/7 service industry
Experience working in games industry, particularly multiplayer and MMO games
Some familiarity with terminology and process for game development, QA and release management

Benefits

Working with an international team of world class professionals on exciting and challenging projects
Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
Medical Insurance package
Sensibly flexible working hours
Breakfasts, snacks and fruits available during the day, tea and coffee machines
Friendly team and a family-like environment
Casual workplace environment in Krakow downtown including bicycle parking, game and chill-out zones

Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, Multisport card, paid health insurance, corporate parties and team buildings and many more others

Role Information: EN

Studio: Sperasoft

Location: Europe, Poland, Warsaw, Krakow

Area of Work: Game Development

Service: Create

Employment Type: Full-time, Permanent

Working Pattern: Hybrid, Remote

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About The Company

Sperasoft

48 Active Jobs

Sperasoft is a leading international game development company (a contributor to such franchises as Halo, Battlefield, Assassin’s Creed, Rainbow 6) headquartered in Burbank, CA.

We offer fully international development capabilities with comprehensive professional teams that are constructed with the best producers, engineers, designers, and artists in the gaming industry.

Sperasoft is a part of Keywords studios – international technical and creative services provider to the global video games industry and beyond.

Our partners and clients: Ubisoft, Microsoft, Warner Brothers, 343 Industries, Riot Games, Electronic Arts, Sony, BioWare, Blizzard Entertainment, and many others.