Observability Platform Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We’re transforming business travel technology. Amex GBT gives travellers access to their choice of flights, trains, hotels, and more from different suppliers within the travel policy set by their company. The richness of choice is exciting to users, and even more of an attractive technical challenge.

We’re seeking a Platform Engineer to join our team and work on a dynamic suite of observability & automation platforms that helps driving product observability, operation efficiency and proactive actions. We are looking for highly skilled Observability platforms engineer with 5+ years of strong hands-on experience in managing and developing ELK (Elasticsearch, Logstash, Kibana), NewRelic & similar solutions like Splunk, Dynatrace, AppDynamics etc. The ideal candidate should possess solid expertise in AWS, Unix/Linux administration, and end-to-end observability pipeline/data ingestion management & dashboards creation. Individual will play a key role in designing, developing, and maintaining log analytics and monitoring solutions for GBT’s infrastructure, platforms and applications. This is someone who can adapt to recent technologies, thrive in a dynamic environment, and deliver positive outcomes for the company and our clients. If you are as passionate about technology as we are, we want to hear from you!

What You’ll Do

• Design, develop, configure, and maintain observability platforms for scalable log aggregation and visualization.
• Administer clusters, manage telemetry data of MELT [Metrics, Events, Logs and Traces] ensuring high availability, scalability, and performance tuning across ELK & NewRelic platforms.
• Build and optimize data ingestion pipelines with custom filters and Open Telemetry patterns.
• Develop and maintain critical dashboards tailored to business and operational needs.
• Perform Unix/Linux system administration tasks as needed for platform support.
• Troubleshoot and debug issues across the observability stack and integrations.
• Collaborate with development, DevOps, and security teams to deliver reliable observability solutions.
• Maintain documentation and operational run books for various observability workflows.
• Participate in the evolution and maintenance of existing systems.
• Propose new functional and/or technical product improvements.
• Experiment with new and emerging technologies.
• Analyze and resolve technical and application problems.
• Collaborate and work alongside fellow engineers, designers, and other partners to develop and maintain applications.
• Work in a SCRUM team.

What We’re Looking For

• 5+ years of experience in leading, designing, building, and maintaining enterprise observability platforms that monitor, analyze, and report on the health and performance of software applications and infrastructure.
• Experience in Site Reliability Engineering observability metrics and KPIs.
• Bachelor's or master's degree in computer science or STEM.
• Strong hands-on expertise with observability stack (Elasticsearch, Logstash, Kibana, NewRelic etc).
• Deep knowledge of indexing, querying, sharding, replication, and cluster management.
• Experience with various filters, input/output plugins, and custom parsing using grok or similar technique to transform raw log messages into organized and searchable formats.
• Strong knowledge of visualization, alerts and dashboards creation.
• Automation mindset and implemented Observability-as-Code (OaC).
• Solid experience in Unix/Linux administration and shell scripting, python to build background jobs & container management.
• Excellent debugging and problem-solving skills.
• Strong verbal and written communication skills for working across teams.
• Experience with different beats (Filebeat, Metricbeat etc) and using APM agents.
• Familiarity with containerized environments (Docker, Kubernetes, Podman).
• Exposure to security logging, threat detection, and integrating with various SIEM tools.
• Knowledge of performance tuning for large-scale clusters.
• Deep understanding of ILM policies, Synthetic monitoring, custom integrations & APIs.
• Hands on experience with various query languages such as NRQL, ES|QL, KQL.
• 2+ years of experience working with AWS or any other cloud platform.

Bonus if you have

• Experience in AWS.
• Knowledge of monitoring & alerting across application, infrastructure, network.
• Knowledge of Terraform, Ansible, Clodformation etc. for infrastructure as code & configurations as code.
• DevOps knowledge.

Technical Skills You’ll Develop

• Terraform
• Ansible
• Clodformation
• HTML
• CSS
• JavaScript
• Vue.js
• TypeScript
• ELK (Elasticsearch, Logstash, Kibana), Amplitude Analytics, New Relic
• GIT, Jenkins, Docker, GitHub Action

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!