We’re looking to hire an Ongoing Due Diligence Manager to lead a first line operational team responsible for working across multiple customer-facing compliance queues. Balancing regulatory compliance with delivering a magical customer experience is the name of the game for this team.
As the Ongoing Due Diligence Manager, you will oversee multiple Enhanced Due Diligence (EDD) queues managed by both internal and external teams. Your responsibilities will include setting and maintaining key performance indicators (KPIs), updating operational procedures, providing guidance on complex customer risk assessments, and managing customer escalations. You’ll serve as the connective tissue between operations, risk, and product—ensuring that we uphold our compliance obligations while helping customers feel confident and supported.
You’ll also play a key role in building and refining the tools, systems, and processes that power our compliance function. This means working closely with engineers, designers, product managers, and customer support to scale our operations and reduce unnecessary friction—without sacrificing risk coverage.
What You'll Do
You Should Have
Bonus Points For
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $108,500 - $135,600 USD
Canadian employees (any location): CAD 113,900 - 128,200
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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Mercury is the fintech ambitious companies use for banking* and all their financial workflows. With a powerful bank account at the center of their operations, companies can make better financial decisions and ensure that every dollar spent aligns with company priorities. That's why over 200K startups choose Mercury to confidently run all their financial operations with the precision, control, and focus they need to operate at their best. To learn more, visit Mercury.com.
*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust, Members FDIC.
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