Operations DevOps Engineer II

What you'll do:

• Supporting code deployment releases and promotions within test and production environments
• Perform product installation and configuration with some troubleshooting assistance from others in Operations
• Incident management including the investigation, and triage of various software application and database issues, while collaborating with internal teams to ensure fast turnaround times on issue/incident resolution
• Monitor solutions production, customer test and internal environments for function and performance
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
• Maintain monitoring tools and systems to proactively identify and address potential issues.
• Install, configure and upgrade third party products and open source solutions
• Participate in and contribute at daily stand-up meetings
• Execution and validation of deployment installation, configuration, release processes and procedures
• Develop and maintain automation tools and processes to streamline operations and improve productivity
• Document operational and system architecture process and configuration and identify automation opportunities where applicable
• Participating in the Operations 24x7 on-call rotation schedule
• When needed, active participation in critical problem resolution outside of typical working hours
• An employee may perform duties outside of the listed responsibilities as needed

Minimum Requirements:

• Experience configuring, managing and upgrading servers and software
• Experience with RDS database applications (eg. Oracle, MySQL) and administration
• Able to recognize and independently resolve issues
• Strong problem-solving and troubleshooting skills
• Proven collaboration skills, including written and verbal communication with internal and external stakeholders
• Ability to work independently and/or collaborate with internal teams with minimal assistance to solve problems

Desirable:

• Familiarity with CI/CD tools (Subversion, Git, Azure DevOps, SaltStack)
• Working knowledge of caching concepts, network and infrastructure models
• Experience with Infrastructure as Code (eg. Terraform)
• Software development experience on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
• Experience with Logstash and Elastic
• Familiarity with Kibana, JIRA and Remedy
• Proficiency in cloud platform tools such as AWS Cloud Services, Cloudtrail, Lambda, System Manager, Disaster Recovery Solutions
• Experience working across multiple time zones.
• Growing ability to train and mentor other team members of all seniorities

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
• Minimum 2 -3 years’ experience with development and release processes
• AWS certification is preferred but not required