Operations Director

Hi 👋 I’m Luke , Talent Acquisition Manager, and I’m looking for someone to join our COO Egil’s Operational Services team here in our Crew.

Your job is to make sure that all the gears turn in perfect sync, from the first spark of an idea to a full-blown live service; you will ensure that every game gets the full support it needs to shine. You'll have huge influence and responsibility, acting as the Operational Services team’s functional project manager to ensure that our operations are as epic as our games.

This role requires a proactive mindset, structured delivery approach, the ability to work with and understand a wide range of disciplines to ensure every game is fully supported operationally, as well as strong marketing experience and understanding.

So, are you an expert of organization, a wizard of workflows, and a marketing genius who thrives on bringing people and projects together? If so, we want to hear from you.

What You'll Be Doing:

• 📆 Project management: You will ensure all operational support is perfectly timed with our game development and live operations plans, acting as the Operational Services team’s functional project manager; this includes:
• Creative Marketing
• Commercial
• Data & Insights
• Live Operations & QA
• Communications & Community
• 🚘 Driving collaboration: You'll drive the end-to-end coordination of deliverables, working with department leads to ensure everything gets done on time.
• 📈 Track timelines and progress: You'll maintain clear tracking tools and timelines to keep a watchful eye on cross-functional progress, and keep our leadership team updated with regular status reports.
• 🤝 Enforce accountability: You'll use RACI models to make sure everyone knows exactly what they're responsible for.
• ✋ Escalate any blockers: You'll track deliverables, manage timelines, and escalate any blockers that threaten to derail the mission.
• 🪢 Planning forums: You'll run planning forums and reviews to continuously improve how we work together.
• ✍️ Coordinate campaigns: You'll be directly responsible for coordinating many of our externally sourced marketing campaigns, including:
• PR and communications
• Paid media
• Customer activations
• Digital advertising

What This Role Needs:

• Studio-oriented project management: You must have 5+ years of studio-oriented project management experience, with a knack for guiding complex, cross-functional projects.
• Operations expertise: You're a pro at leading project delivery planning across operational support functions and aligning them with game development milestones.
• Deep marketing understanding: You deeply understand campaign operations, agency workflows, and how to execute a killer marketing pipeline.
• Operational structure: You're skilled at bringing order and consistency to tracking, escalation, and reporting.
• Complex problem solving: You have a proven track record of tackling complex challenges and mitigating risks.
• Champion culture: You use influence and a focus on psychological safety to build a strong, collaborative team culture.
• Tools and dashboards: You're comfortable with various project management tools and dashboards.
• Business-oriented: You're capable of shaping outcomes that directly support our business strategy.
• Strong communicator: You’re able to effectively communicate with colleagues of all levels using a humble but firm approach when required.

Interview Process:

• 30-minute introductory video call with a member of our Talent Acquisition team.
• 1-hour interview with our COO and Head of Commercial.
• 1-hour interview with our Live Director and Creative Marketing Director.

Perks of the Job

We know that great work comes from happy people, so we've levelled up our benefits package:

• Flexible hours: Our core hours of 09:30 AM to 15:30 PM CET helps you to structure your day that is best and most productive for your lifestyle and for your team.
• Time off: You'll get 30 vacation days, plus an extra 5 days to use as you please, and even a paid moving day. That's all on top of public holidays!
• Pension: We offer a generous occupational pension plan through Nordnet.
• Insurances: We've got you covered with comprehensive private healthcare, life, and accident insurance.
• Wellness allowance: We offer a 5000 SEK annual wellness allowance to put towards whatever helps you feel your best; whether that’s a gym membership, yoga classes, swimming lessons, or whatever else you do for you!
• Bike to work: Enjoy tax-free bike leasing through Lease a Bike.
• Relax and recharge: We offer free monthly in-office massage sessions to help you unwind and recharge.
• Fun and games: We're a team that loves to hang out; whether that’s Monday breakfasts, frequent fika, or our weekly Dungeons & Dragons club.
• A fresh new office: Our new digs are right in the heart of Stockholm, surrounded by great restaurants, gyms, and awesome spots for Friday after-work drinks.

About Starbreeze

At Starbreeze, we believe games are more than just entertainment, they’re a way to bring people together. From the pulse-pounding, cooperative heists of PAYDAY to our upcoming Dungeons & Dragons adventure, we create experiences that thrive on teamwork, strategy, and the thrill of emergent gameplay. Our mission is to build vibrant games that offer infinite replayability, allowing players to forge their own stories and adventures together.

Every Starbreeze employee helps shape this vision. Whether you’re crafting intricate game worlds or developing the systems that bring players together, your creativity and passion will drive the future of cooperative gaming. Join us in our journey to create innovative, immersive experiences that unite players and redefine what gaming can achieve.

Starbreeze values diversity and inclusion, and is proud to be an equal opportunity employer. We welcome you as who you are, no matter where you are from or what games you play. If there are preparations or accommodations that we can make to help ensure that you have a comfortable and positive interview experience, please let us know.

Ready to Join the Crew?

If this all sounds good to you, then we can't wait to hear from you! Send us your CV and a cover letter in English. We review applications continuously, so the sooner you apply, the better.

P.S. A heads-up for our friends in the agency world: we're handling this one ourselves, so please don't send us any unsolicited CVs to our TA team or managers.

What more do we offer? We're glad you asked!

• Flexible working hours, with core hours of 09:30-15:30 CET, to allow you to structure your day in a way that best suits you;
• 30 paid vacation days per year, plus an extra 5 paid days off, plus 1 paid moving day - all on top of public holidays, of course!
• A generous occupational pension via Nordnet, typically ~50% above the collective agreement standard;
• Private healthcare, life, and accident insurance;
• A wellness allowance of 5000 SEK per year towards your wellness; whether that's a gym membership, tennis lessons, yoga classes, or whatever else you do for you!
• Bike leasing through Lease a Bike, with the cost deduced tax free from your gross salary;
• In office massage sessions monthly, free for all employees;
• A variety of fun events in office, from regular breakfasts and fika sessions, to our weekly DnD club;
• And let's not forget our new office itself - in the centre of Stockholm near a variety of excellent restaurants, gyms, and bars for those Friday after-works!

One Team. A Multitude of Skills.

Do you recognise yourself in the following description? If so you could be one of us!

Smarter Together – We utilise our diverse set of experiences, competences, and backgrounds to achieve the best results.

Accountability – We are committed to

delivering excellence, including holding ourselves and others accountable. We get sh*t done.

Enable Creativity – We use fun, passion and play to explore new ideas and possibilities.

Learn and Develop –  When we fail we do it quick and make sure to learn from it. Asking for and giving feedback is part of our daily routine