Operations Engineer

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

As an Operations Engineer within the Operations Command Center (OCC), you will play a pivotal role in ensuring the stability, scalability, and efficiency of our operational infrastructure. This role combines technical execution with strategic problem management—automating manual processes, streamlining workflows, and proactively identifying and resolving systemic issues before they impact customers.

You will also help identify and implement AI technologies that enhance operational efficiency, automate routine tasks, and improve issue detection and resolution. Your work will directly influence operational resilience, reduce incident recurrence, and drive continuous improvement across the organization.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• Support and assist Operations Analysts with recurring technical tasks (e.g., sFTP setup, integration script execution, data updates).
• Monitor system activity, logs, and dashboards to detect trends, anomalies, and emerging issues.
• Support root cause analysis (RCA) and lead post-incident reviews and business-impact analysis; translate findings into actionable remediation plans.
• Maintain a problem register and provide regular reporting on issue status and business impact.
• Identify and support the implementation of AI-driven tools and technologies to enhance operational efficiency and issue detection.
• Partner with cross-functional teams to implement corrective and long-term solutions that address root causes of failures and improve process reliability.
• Identify and operationalize automation opportunities to reduce manual workload and improve consistency.
• Develop and optimize monitoring tools and dashboards to improve signal detection, reduce alert noise, and enhance issue detection through continuous tuning.
• Maintain and enhance documentation for technical processes, runbooks, and standard operating procedures.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• 5+ years of experience in technical operations, systems engineering, DevOps, or problem management roles
• Experience in healthcare, SaaS, or systems configuration environments (preferred)
• Bachelor’s degree in Business, Healthcare, Computer Science, Management Information Systems, or a related field—or equivalent work experience
• Proficiency in scripting languages (e.g., Python, PowerShell) and SQL for automation and data operations
• Strong understanding of file transfer protocols (e.g., sFTP), APIs, and healthcare data formats (e.g., X12, HL7)
• Hands-on experience with monitoring and observability tools (e.g., Splunk, Datadog, Prometheus)
• Familiarity with ticketing and content management platforms (e.g., JIRA, Salesforce, Confluence, SharePoint)
• Experience working with or supporting AI-enabled tools for anomaly detection, automation, or predictive analytics (preferred)
• Deep understanding of ITIL-based problem management and root cause analysis frameworks (e.g., 5 Whys, Fishbone)
• Strong analytical and systems-thinking capabilities, with the ability to troubleshoot and resolve complex operational issues
• Excellent documentation skills and ability to translate technical findings into clear, actionable recommendations
• Effective communicator, able to collaborate across operations, engineering, and product teams.

The base salary range for this US-based, full-time, and exempt position is $85,000 - $95,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.