Operations Intern

Position Overview:

We are looking for an Operations Intern to help strengthen the Customer Support function across all of our games, enjoyed by millions of players worldwide.

As an Operations Intern, you will help transform the most negative player experiences into positive ones, which is integral to player retention. You will help streamline customer service processes, collaborate with external vendors, while ensuring high quality of support. You will also act as the voice of the player, sharing player feedback and suggestions with Product and game teams.

What You'll do:

• Analyze data to identify opportunities for customer support optimizations.
• Pitch ideas to offer self-service solutions that help prevent customer support contacts (via in-game, FAQs etc.).
• Assist in efforts to increase the quality of customer service for our games.
• Provide support in maintaining relationships with CS partners and vendors.
• Collaborate with Product, Localization, Community and Market Intelligence teams to exchange ideas, identify opportunities and share learnings.

What you’ll need:

• Passionate about mobile gaming
• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills and ability to work well in a team environment.
• Degree in Business, Operations Management, Engineering or related field.
• Currently enrolled in an undergraduate or graduate program.

What's in it for you as a Socialpointer?

• Gain hands-on experience in a fast-paced and dynamic environment.
• Opportunity to work with and learn from experienced professionals.
• Flexible schedule to accommodate academic commitments.
• Potential for future career opportunities within the company.
• Hybrid working model from home and office. You need to live within commuting distance of our Barcelona office to attend important meetings and events.
• Full Catering for Breakfast and lunch at the office
• Legendary social events and parties to let off some steam.

What We Offer You:

Coming to work in the office? Don’t worry – we have you covered. Check out some of our onsite benefits:

• Gym Facilities: Want to stay in shape? We have state-of-the-art gym facilities so you can level up your build stats.
• New Office: Enjoy our brand-new office, complete with top-tier amenities, including a professional barista and delicious breakfast options.
• Onsite Physiotherapist: Book an appointment with our onsite physiotherapist for any aches and pains.
• Onsite Hairdressers: Drop by our onsite hairdressers for a trim (and forget your wallet; it's a Guild perk).

The list just goes on & on... so get your game on and apply now! Click “apply” to level up and submit your application in English.

Diversity & Conclusion Statement:

We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at recruitment@socialpoint.es to request any accommodations or for support related to your application for an open position.

Please be aware that Socialpoint does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Socialpoint also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Socialpoint’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).