Operations Manager
Job Summary
Job Description
- Manage daily operations
- Lead cross-functional teams
- Ensure on-time game launches
- Oversee game configurations
- Deep understanding of game design
- Excellent communication skills
4 skills required
Job Details
Job Description
Job Overview
- Manage day-to-day operations of AGSi game release and partner support, leading a team of support coordinators across various locations.
- Work closely with commercial stakeholders and partners to ensure on-time, successful game launches and swift resolution of all issues within established SLA commitments.
- Oversee and ensure the accuracy of all game configurations, adhering strictly to jurisdictional and partner requirements. Identify and execute optimization strategies to enhance revenue, player experience, and operational efficiency.
- Demonstrate a deep understanding of game design, mechanics, and testing practices. Continuously expand your technical knowledge and expertise to provide insightful input and training to team members.
- Serve as escalated support on technical and operations issues – helping to resolve and escalate as appropriate.
- Work with department leads on various projects, helping to develop new features, tools and processes.
- Act as a liaison between cross-functional teams and external partners, ensuring that technical and business requirements are accurately documented, communicated clearly and met in a timely manner.
- Serve as the key contact within operations for all regulatory testing activities.
- Bachelor’s degree in Business, Product Management, or a related field, or equivalent work experience.
- 4+ years of experience in an operational role, with a proven track record of leading cross-functional teams and optimizing complex processes.
- iGaming industry experience strongly preferred.
- Demonstrated leadership in managing diverse teams and complex projects, with the ability to navigate and succeed in a fast-paced, dynamic environment.
- Exceptional communication skills, with the ability to articulate technical concepts to both technical and non-technical stakeholders.
- Proven expertise in gathering technical requirements and translating them into actionable project plans.
- Experience with QA testing techniques and a solid understanding of jurisdictional compliance regulations.
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
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About The Company
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
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