Operations Manager - Brazil

8 Months ago • All levels

Operations

Job Description

The Operations Manager will drive operational excellence across all areas of the business in Brazil. Responsibilities include setting strategic goals with the Head of Ops LatAm and Brazil Country Manager, overseeing day-to-day operations, coordinating and improving business procedures, managing customer support processes, revising and implementing policies, managing vendor relationships, analyzing performance data, and ensuring regulatory compliance. The ideal candidate will have experience managing multiple projects, budgets, and stakeholders in a fast-paced environment and possess strong leadership, communication, and problem-solving skills. A deep understanding of Brazilian regulatory procedures and diverse business functions is essential.

Must Have:

Proven experience as Operations Manager
Excellent organizational and leadership abilities
Outstanding communication and people skills
Knowledge of Brazilian regulatory procedures
Data analysis and performance metrics knowledge

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data-analytics

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The Operations Manager will drive operational excellence across all areas of the business. This role is responsible for ensuring we have resources and procedures to drive the company strategy forward, ensuring
the business runs smoothly. You’ll coordinate multiple departments, ensuring they have the people and development plans required to function successfully and providing guidance and coaching where necessary. The ideal candidate will have experience managing multiple projects, budgets, and stakeholders in a high-volume, fast-paced environment.You will be an established leader who can devise and implement processes and efficiencies to successfully run the business, streamlining the company’s operations to facilitate long-term success

Role and Responsibilities

Liaise with the Head of Ops LatAm and Brazil Country Manager to set strategic goals, devising and delivering aligned operational activities
Plan and monitor the day-to-day running of the business to ensure smooth progress
Coordinate and evaluate the efficiency of business procedures according to organizational objectives, implementing improvements where possible
Oversee customer support processes, refining them to enhance customer satisfaction
Revise and/or formulate policies and successfully manage their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics, feeding back to the business regularly
Ensure that the company operates in compliance with regulatory and legal requirements