Operations Manager - QA and Training

Description

Position at LeoVegas UK

ABOUT THE ROLE

As our Operations Manager responsible for QA and Training, you will play a crucial role in driving a quality across the UK Operations team, consisting of Customer Support, Safer Gambling, Anti-Money Laundering and Risk, Fraud & Payment teams. You will lead QA and Training to improve the effectiveness of people and processes.

To drive our processes forward, you will take a strategic approach to reviewing the current training and QA framework, and will make improvements to develop a framework and strategy that will support both new starters and existing staff.

Our successful candidate will have a strong understanding and knowledge of managing operational teams including QA and Training. They will be able to think strategically and quickly analyse themes across teams providing solutions through training and process improvement.

YOU WILL BE RESPONSIBLE FOR:

• Develop and implement a comprehensive Quality Assurance and training framework within the Operations Department.
• Provide coaching and performance support to the wider operations team.
• Conduct training needs analyses and offer constructive feedback to existing QA staff and trainers.
• Collaborate with and onboard external training providers as needed.
• Lead and deliver training sessions as required.
• Maintain full compliance with UK regulatory and industry standards.
• Reporting back to management on QA and performance themes of teams and individuals.

OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:

ESSENTIAL SKILLS

• Proven strong leadership skills, with the ability to inspire, support, and guide teams.
• A strategic mindset, with the ability to align departmental goals with broader business objectives.
• Experience driving continuous improvement initiatives across operational processes.
• Solid project management experience, including working on automation projects and collaborating with project coordinators.
• Expertise in resource planning and the development of effective operational strategies.

NICE TO HAVE

• Industry experience is preferred but not required.

WHO WE ARE

At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.

BENEFITS

• Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
• Workation – Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
• Plenty of time to recharge – 28 days of paid leave, plus all public and bank holidays in England.
• Invest in your future – We match pension contributions up to 6%.
• Comprehensive healthcare – BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
• Wellbeing allowance – £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
• A great workplace experience – Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
• A social culture you’ll love – Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
• Support for growing families – Up to 6 months of full pay for maternity leave.
• Stay active & save money – Cycle-to-work scheme and gym discounts.
• And there’s more… We’ll share even more perks related to your role when you chat with our Talent Acquisition team!

JOIN US!

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!