Operations Specialist (RED Creative Services)

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

Job Description

At RED Creative Services, we believe that great creative work deserves workflows that actually work. That’s where you come in. As an Operations Specialist, you’ll be the architect of smooth processes and the translator of complex workflows into simple, intuitive systems. You’ll be part of a brand-new Ops team built to enable the whole of RCS, giving our artists, producers, and storytellers the tools, clarity, and systems they need to focus on what they do best: creating the epic content that powers our franchises.

Key responsibilities:

• Help design and scale processes that bring order without killing creativity.
• Support resource planning, intake, and workflow optimization across multiple craft and production teams.
• Contribute to continuous improvement by identifying bottlenecks and proposing smarter, simpler solutions.
• Act as the go-to problem solver for “why does this workflow feel broken?” and “how do we make this easier?”
• Make Jira not just usable, but lovable — building workflows, forms, and dashboards that feel intuitive and just work.
• Translate “Ops-speak” into language that busy creatives, producers, and stakeholders can actually follow.

Qualifications

• 2–3 years of experience in operations, project management, or production support, ideally in a creative, gaming, tech, or creative agency environment.
• Experience working cross-functionally with creative, production, or technical teams.
• Exposure to process improvement, workflow design, or intake systems.
• Proven track record of configuring and managing Jira projects, workflows, forms, and dashboards.
• Familiarity with workflow and resource management tools.
• Strong Jira knowledge, including workflows, forms, and dashboards.
• Comfort with data dashboards and reporting.
• Knowledge of or willingness to learn review tools for creative work.
• Excellent communication skills, with the ability to explain complex systems in a way that makes sense to non-technical colleagues.
• Strong organizational skills and a problem-solving mindset.
• Ability to balance structure and flexibility by creating processes that support, not stifle, creative work.
• Collaborative approach with the ability to partner effectively with producers, creatives, and leadership.
• Curiosity, patience, and a drive to make things better and simpler.

Additional Information

Working Mode

• Office-First: Working primarily from the Warsaw Dev Office for a minimum of 10 days per month.

Relocation Support

• Relocation package – flight ticket, company apartment for your first month, relocating your pet, shipping your belongings — it’s all covered.
• Relocation assistance — processing your legalization operations for you, assistance with finding residence, tax settlements — all you need to feel right at home is taken care of.
• Polish lessons for foreign employees — and for your spouse or partner, too.

Health & Well-Being

• Life insurance — comprehensive pension and insurance plans to protect you and your loved ones.
• Annual budget for medical expenses (for those working outside Poland).
• Psychological and psychiatrist care — free mental health support and various well-being webinars.
• Paid Leave — from 20 to 26 days of holiday for every team member per year, and paid sick leave.
• Gym Membership Reimbursement.
• Menstrual Leave — employees who menstruate can take one extra day off each month when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.

Perks & Professional Growth

• Flexible working hours — start your workday anytime between 8 and 10 AM (CET).
• REDs have access to the cafeteria platform through which they can receive vouchers and codes to shops, cinemas, and public transport reimbursement.
• Training, lectures and courses — internal workshops, external training for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• Gifts for newborn rebels and regular chances to nab some cool swag!

Social Activities & Life in the Office

• Dog-friendly office — bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — ​​our canteens offer a range of healthy meals.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• Sustainability is an ongoing commitment for us, and our campus has electric car charging points, green zones, and much more. Read all about it on our Beyond the Game Blog.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
• No dress-code — we like to keep it casual.