Job Description
The job involves service delivery in assigned areas, maintaining database accuracy, and requires basic computer, Oracle, and Salesforce knowledge. The candidate should be able to work in a Citrix-based environment and have knowledge of customer service, helpdesk, and order fulfillment. The role supports experienced Sourcing Specialists on projects of limited complexity, and involves the procurement process, commercial and contract management, and building relationships with stakeholders in procurement activities. It also includes local purchases within a limited scope, tactical purchasing, following sourcing strategy and assisting with RFP processes.
Good To Have:
- Prior experience in BPO, specifically in International Voice or Blended process
Must Have:
- Basic knowledge of computers, Oracle, and Salesforce
- Ability to work in Citrix-based environment
- Knowledge of customer service and order fulfillment
- Good written and verbal communication in English
- Willingness to work in night shifts
- Responsible for service delivery of the areas assigned.
- Meeting the service level and maintaining the accuracy of the database.
- Basic Knowledge of Computers, Oracle and Sales force.
- Should be able to work in Citrix based environment.
- Knowledge of customer service, helpdesk and order fulfilment.
Desired Candidate Profile-
- Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process
- Good communication (written and verbal) and comprehension skills in English
- Willing to work in night shifts 24/7 environment
Job Description
Supports experienced Sourcing Specialists. Works on projects/matters of limited complexity. Gains experience of the procurement process, commercial and contract management. Builds relationships with stakeholders involved in procurement activities. Supports local purchases within limited scope. Key focus area รขยย tactical purchasing.
Job Description - Grade Specific
Role OverviewFollows the sourcing strategyOrganizes the process of Request for Proposal RFP as per guidelinesHelps identifying potential providersHas basic knowledge of the Stakeholder community within the work perimeterManages relationships with tactic providersParticipates in analyzing supplier performancesMaintains contact with clients suppliers on specific contract procurement matters Supports delivery of Procurement services into the BusinessUnderstands the P2P process and supplier costs across business Has basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseGeneral Responsibilities AccountabilitiesProvides services according to the scope assigned by the Category to meet specific KPIsSupports Sourcing Specialists in driving small spend RFxExecutes sourcing strategies to obtain quotations to meet internal Stakeholders requirements Ensures correlation between contract, quotes and Purchase Requisition during the validation processResponsive to local Stakeholders in solving dayto day sourcing activitiesCooperates with senior professionals on requests coming from StakeholdersAccountable for process compliance within the work perimeterContributes to global strategy complianceContributes with local input to global categories strategiesContributes to Category sourcing strategy including forecasting, identification, delivery and reporting of savingsContributes to the supplier maintenance process Acts to overall procurement policies and processes
Skills (competencies)
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