The Partner Support Associate is a vital member of Ansira’s team, providing exceptional customer service and technical support to local partners using our marketing platform. This is a front-line role focused on enabling partners to achieve their marketing objectives and receive the highest standard of service. Associates will develop technology proficiency, troubleshoot platform issues, and drive satisfaction and engagement throughout the partner network.
This position is based in Ansira’s Medellín, Colombia office and requires full-time in-office attendance, with the possibility to transition to a hybrid work arrangement based on performance and tenure. Shifts are 8.5 hours and may be scheduled anytime between 9:00 AM and 8:00 PM. Candidates must be flexible and available for varying shifts within this time frame, including rotating schedules. This role observes the US holiday schedule, but will be compensated for working on weekday Colombian holidays.
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