Parts Order Specialist

1 Month ago • 1 Years + • Administrative

Job Summary

Job Description

The Parts Order Specialist is responsible for processing customer parts quote requests and orders quickly and accurately. This involves monitoring multiple communication channels (ticket system, email, phone) for incoming requests, researching and identifying correct part numbers and pricing, ensuring accurate order entry in the system, and providing timely order status updates to customers. The role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities within a fast-paced environment. Additional responsibilities include creating shipping documentation, working with internal teams to expedite deliveries, resolving order issues, and adhering to compliance requirements. The ideal candidate will have at least 1 year of customer service experience and be proficient in Microsoft Office and ERP/CRM systems.
Must have:
  • 1+ years customer service
  • Accurate order processing
  • Excellent communication
  • Data entry proficiency
  • ERP/CRM system knowledge
  • Attention to detail
Good to have:
  • Warehouse/manufacturing experience
  • Technical part information retention

Job Details

Job Description

Job Overview
A core function of the Parts Specialist position is to process customer requests as quickly as possible. The Parts Order Specialist position is responsible for taking all incoming quote requests and parts orders.  This position will monitor the ticket system, email queue, and phone for requests. This position will handle all customer parts quote requests and orders as well as follow-up on existing orders and quotes. They will ensure that accurate part numbers, quantities, pricing, destination, and tracking information are entered and maintained in the order system and that every order is processed accurately within 4 hours. Provide customers with timely order status updates.  The candidate must be self-motivated, a strong team player, and enjoy working in a fun fast-paced growth environment. 
Responsibilities 
  • Answer and respond to all incoming parts requests
  • Research and identify correct part numbers and prices for customer requests
  • Assist customer with selecting the correct parts
  • Within BC, process customer quotes and parts requests
  • Monitor Alliance ticket system for requests emailed in
  • Follow-up on tickets, quotes, and orders constantly via email or phone for quick resolution
  • Ensures all sales orders have ship to address and shipping information into ERP systems 
  • Works with internal partners to expedite deliveries as necessary for emergent orders 
  • Creates labels, bills of lading, and other shipping documentation for domestic and international packages 
  • Takes corrective action on sales order issues; traces progress of orders; manages orders in Operations Review queue 
  • Interfaces with Procurement, Production, and Product Repair departments to obtain product information and availability 
  • Ensure regulated orders are processed within Compliance requirements 
  • Performs other duties as required. 
 
Skills/Requirements 
  • Minimum of 1 year of Customer Service 
  • Associates degree desired 
  • Outstanding customer service attitude 
  • Experience working in a warehouse, distribution center or manufacturing facility preferred 
  • Excellent oral and written communication skills 
  • Fast and accurate data entry ability 
  • Strong attention to detail 
  • Excellent organizational skills 
  • Ability to learn and retain technical part information 
  • Ability to process and manage orders with multiple priorities 
  • Ability to read, comprehend, and interpret documents such as operating and maintenance instructions, process maps, and procedure manuals. 
  • Proficient in the use of Microsoft Office programs including Outlook, Word, and Excel 
  • Experience using ERP, CRM or help desk ticketing systems preferred (e.g. Oracle, MS NAV, Salesforce, SysAid) 
  • Proficient in the use of general office equipment including personal computers, printers, and copy machines. 
Note: All offers are contingent upon the successful completion of a background check.
 
*Posted positions are not open to third-party recruiters and unsolicited resume submissions will be considered free referrals. 
 
AGS is an equal-opportunity employer  
 

 

 

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About The Company

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.


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