Payments Operations Manager

Growe welcomes those who are excited to:

• Make sure that payment methods work properly, issues with payments are escalated to respective providers and\or teams, handles customer support, marketing, and other teams' requests related to processing;
• Daily, weekly, and monthly monitor of billing KPIs related to the market in the area of responsibility (balance, approve rate, conversion rate, average transaction value, abandoned transactions, timeouts, payments distribution, etc.);
• Escalate drops and anomalies to providers and respective internal teams, pushing responsible people to provide feedback on ETAs and fix statuses;
• Make documentation of changes on the cashier, including buttons order, providers distribution, payment flows, etc.;
• Understand current payment flows, methods, provider's back office, existing monitoring, analysis, and back office tools;
• Announce critical changes in the cashier of the relevant teams;
• Perform own cashier payments test and together with locals;
• Investigate and analyze drops, anomalies, and individual deposit/withdrawal delays/fails with the assistance of analysts or other teams when required;
• Quality control of cashier readiness to launch traffic;
• Supervise different payment operations processes (manual withdrawals, etc.) performed by other teams;
• Plan distribution of payments across different providers and methods;
• Improve payment KPIs by changing the order of payment methods, distribution percent, look of payment button, etc.

We need your professional experience:

• 3+ years as a billing specialist (online payments);
• Confident in dealing with numbers and processing of financial/transactional information;
• Advanced Excel and other MS Office software user;
• Good understanding of online payments technical integrations, funnels, and flows;
• Experience in written and oral communication with foreign customers or partners;
• Good understanding of payment and transactional systems and services;
• Ability to make decisions on payment distribution, disabling/enabling methods independently;
• English at the upper intermediate level.

We appreciate if you have those personal features:

• Attention to details;
• Excellent collaboration skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.