Permit Operations Lead (Fully Remote)

PermitFlow

3+ Years | United States (Remote) | Full Time | 1 day ago

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Job Summary

PermitFlow is an applied AI company revolutionizing construction permitting by providing unprecedented speed, accuracy, and visibility to pre-construction. We help construction companies navigate permitting, licensing, inspections, and project closeouts, accelerating housing, clean-energy, and infrastructure development. With over $90M in funding from top-tier investors, we are building the AI at the heart of every construction project. This role involves leading the full permit application lifecycle, ensuring compliance, monitoring approvals, serving as a customer point of contact, generating reports, and optimizing processes.

Must Have

Extensive hands-on experience in construction permitting, regulations, compliance, and the entire permit lifecycle
Ability to build and maintain strong customer relationships, understanding unique needs
Crucial contributor to the pilot process, ensuring seamless customer journey from software adoption to implementation
Skilled at gathering, interpreting, and leveraging data for decision-making and process improvement
Lead the full lifecycle of permit applications, including research, preparation, documentation, and submission
Guarantee accurate and compliant permit applications meeting relevant authority standards
Track permit status and proactively follow up with authorities to expedite approvals
Serve as the primary contact for customers, providing updates on permit status, timelines, and requirements
Produce detailed reports on permit progress for customers and stakeholders
Continuously identify and implement improvements to streamline workflows and increase operational efficiency
5+ years of relevant experience in construction permitting, project management, or SaaS/tech environment
Comprehensive knowledge of construction permitting processes, regulations, and compliance standards across jurisdictions
Exceptional project management skills to juggle multiple projects and deadlines with attention to detail
Outstanding communication and interpersonal skills for cross-functional collaboration and customer/AHJ management
Critical thinking and problem-solving ability to assess challenges and find effective solutions

Good to Have

Experience working on permitting projects across multiple states or regions
2+ years of experience managing and mentoring teams, focusing on coaching and performance
Background in customer success, customer experience, or sales

Perks & Benefits

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Home office & equipment stipend

Job Description

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.

We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.

About the role

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

America is entering a CAPEX super-cycle, from data centers and factories to housing and renewables, and joining PermitFlow is building the AI at the heart of every construction project powering the next wave of re-industrialization.

We’ve raised over $90M, most recently completing our Series B,

from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

Who you are?

Construction Permitting Expert: You have extensive hands-on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. To be successful at this role will require excitement about this space and the construction industry at large.
Customer-Centric: You excel at building and maintaining strong customer relationships, understanding your customers’ unique needs, and identifying how PermitFlow can support their success and growth.
Team Player: You’re a crucial contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.
Analytical Thinker: Data-driven decision-making is your specialty. You are skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes.

What You’ll Do:

Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities.
Ensure Compliance and Accuracy: Guarantee that permit applications are completed accurately and include all required documentation to meet the standards of the relevant authorities.
Monitor and Expedite Approvals: Track the status of permits and follow up proactively with authorities to move applications through the process as efficiently as possible.
Customer Point of Contact: Serve as the go-to resource for customers, keeping them updated on permit status, timelines, and requirements.
Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders.
Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency.

Qualifications & Fit:

5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech-driven environment.
Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with a keen awareness of how these vary across jurisdictions.
Multi-state expertise: Experience working on permitting projects across multiple states or regions is highly preferred.
Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail.
Outstanding communication: Strong interpersonal skills, capable of working cross-functionally with internal teams, managing customer relationships, and collaborating with AHJs.
Leadership experience: 2+ years of experience managing and mentoring teams, focusing on coaching, performance management, and driving team development.
Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver top-notch service and support throughout the entire project lifecycle.
Critical thinker and problem-solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions.