Customer Solutions Engineer

PermitFlow is an applied AI company revolutionizing the $1.6T construction industry by streamlining pre-construction processes like permitting, licensing, and inspections. Their AI workforce provides unprecedented speed, accuracy, and visibility, accelerating housing, clean-energy, and infrastructure development. Having raised over $90M from top-tier investors, PermitFlow is in a hypergrowth phase, building the AI at the core of future construction projects. The Customer Solutions Engineer will ensure smooth customer launches, manage onboarding, configure workflows, troubleshoot issues, and gather product feedback.

Must Have

• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
• Document best practices and repeatable playbooks to make future onboarding faster and more consistent
• Capture and synthesize feedback from customers to inform product priorities and process improvements
• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
• 2 to 6 years in customer-facing roles at B2B or SaaS companies
• Strong project management skills
• High technical aptitude
• Excellent communicator with strong presence on calls and in live demos
• Bias toward action and ownership
• Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests
• Startup mindset

Good to Have

• Construction or permitting experience

Perks & Benefits

• Competitive salary and meaningful equity in a high-growth company
• Comprehensive medical, dental, and vision coverage
• Flexible PTO and paid family leave
• Home office & equipment stipend
• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
• In-Office Lunch & Dinner Provided

About PermitFlow

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.

We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.

About the role

PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

America is entering a CAPEX super-cycle, from data centers and factories to housing and renewables, and joining PermitFlow is building the AI at the heart of every construction project powering the next wave of re-industrialization.

We’ve raised over $90M, most recently completing our Series B,

from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

What You’ll Do

• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
• Document best practices and repeatable playbooks to make future onboarding faster and more consistent
• Capture and synthesize feedback from customers to inform product priorities and process improvements
• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment

What We’re Looking For

• 2 to 6 years in customer-facing roles at B2B or SaaS companies, for example, solutions engineer, implementation consultant, technical account manager, customer success engineer, or product-oriented operations.
• Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers.
• High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code.
• Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives.
• Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live.
• Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests.
• Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before.
• Construction or permitting experience is a plus, but absolutely not required.

What We Offer (Full Time Roles Only)

• Competitive salary and meaningful equity in a high-growth company
• Comprehensive medical, dental, and vision coverage
• Flexible PTO and paid family leave
• Home office & equipment stipend
• Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
• In-Office Lunch & Dinner Provided