Job Description
- Knowledge and experience of CRM systems, preferably Salesforce.
- Process customer replacement requests, ensuring accurate entry and tracking in the system.
- Provide clear instructions to customer support & customer success on return procedures, shipping requirements, and refund or replacement options.
- Work on returns cases.
- Create Sales Orders for additional hardware.
- Process and manage churn.
- Help Sales and Fulfilment teams through the quote-to-cash process.
- Work on Salesforce and Zuora.
- Create Shipping Labels.
- Handle Account reconciliations.
- Guide stakeholders on returning equipment.
- Possess technical acumen with understanding of customer delivery process.
- Demonstrate good stakeholder communications.
- Exhibit strong analytical skills with numbers.
- Be proficient with deadlines & time sensitive work.
- Possess strong Business Communication Skills in English.
- Have internship work experience, preferably in an Operations environment.
- Be proficient with Microsoft Excel and Word.
- Be very organized, meticulous, and detailed in entering information.
- Ability to effectively prioritize and multi-task in high volume workload situations.
- Ability to be consistent with quality over a long period of working hours especially Month & Quarter end.
Order Management Specialist, Returns
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
Who We Are:
Motive is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives.Motive is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.
About the Role:
As an Order Management Specialist, Returns, you will be given an opportunity to utilize your expertise here in Motive. You will be helping our Operations department with Sales order completion, Order Form generation, Churn Management, Modifications and everything which is relevant to processing inbound and outbound shipments along with it’s SFDC representation Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.
What You'll Do:
- Process customer replacement requests, ensuring accurate entry and tracking in the system.
- Provide clear instructions to customer support & customer success on return procedures, shipping requirements, and refund or replacement options.
- Working on returns cases
- Sales Order creation for additional hardware
- Churn processing/management
- Help Sales and Fulfilment teams through quote to cash process
- Working on Salesforce and Zuora
- Creating Shipping Label
- Churn processing management
- Handling Account reconciliations
- Guiding stakeholders on returning equipments
What We're Looking For:
- Technical Acumen with understanding of customer delivery process
- Good stakeholder communications
- Strong analytical skills with numbers
- Proficient with deadlines & time sensitive work
- Strong Business Communication Skills in English.
- Internship work experience, preferably in an Operations environment.
- Proficient experience with Microsoft Excel and Word.
- Knowledge and experience of CRM systems, preferably Salesforce will be a plus.
- Very organized, meticulous, and detailed in entering information
- Ability to effectively prioritize and multi-task in high volume workload situations
- Ability to be consistent with quality over a long period of working hours especially Month & Quarter end.
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here .
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UK Candidate Privacy Notice here
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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
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