Platform Partner Manager

About the role

We’re looking for an extremely ambitious individual with high-energy and an ownership mindset who can navigate the fast-paced startup landscape and develop world-class customer success processes. You’ll thrive in overcoming challenges, unlocking new ways to succeed, and continuously pushing yourself and our business forward to improve the lives of our partners and their customers. As an early hire on the Thatch for Platforms team, you’ll have a meaningful impact on improving the American healthcare system through building relationships and growing the businesses of our strategic platform partners. If this energizes you, then we would love to talk to you!

What you'll do

• Act as a strategic advisor to enterprise customers, helping them navigate the complexities of distributing healthcare benefits and maximize the value of our platform
• Develop deep expertise in our product, ensuring you can translate technical features into real business impact for our customers
• Build and manage relationships with key executive stakeholders, driving alignment and long-term success
• Own the post-sale customer journey, ensuring seamless onboarding, adoption, and retention
• Collaborate with engineering, product, growth, sales, and implementation teams to drive customer outcomes
• Proactively identify expansion opportunities and work cross-functionally to drive growth within existing accounts
• Continuously analyze customer usage and feedback to improve our product and processes

Background we're looking for

• Exceptional communication skills — written and verbal
• 5+ years in a SaaS customer success, account management, or technical consulting role, with a track record of exceeding retention and expansion goals
• Strong technical aptitude and ability to quickly develop a deep understanding of a complex product
• Experience working directly with executive stakeholders and influencing strategic decisions
• A continuous growth mindset, with a desire to work in an extremely fast-paced and results-oriented environment
• High ownership to improve your craft, the experience for customers, and contribute to our goals as a company
• We hire for potential — even if you don't meet all the criteria listed here, we encourage you to apply!

Experience we’d be particularly excited about

• An understanding of healthcare and/or benefits
• Previous experience at a Series A B2B SaaS company
• Success operating independently in a remote environment
• Experience managing complex technical implementations

What to expect

We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 20 minute phone screen to talk through your background and interest in Thatch
• 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute Zoom meeting to meet 3 members of the team
• 30 minute Zoom meeting with the hiring manager to work through a live case study
• 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles