PLM Support Engineer - Submarines

Our Product Lifecycle Management (PLM) Team have a new opportunity for a PLM Support Lead to join our central team. An exciting time to join an evolving team with requirements to support a Digital Engineering future.

We have a growing user base of over 2500 engineers that rely upon our PLM capabilities - most notably Teamcenter and NX - to do their job. We have launched IT projects to transform the PLM capabilities to make them more modern and transition to an improvement mindset support model. We need a business focused PLM Support Lead to help.

The PLM Support Lead role will own the user level engagement into the day to day use of our capabilities, with a focus on getting the best for and from our user engagement. Whether that be connecting users into relevant material and training, supporting them on a specific aspect, helping to coordinate resolution of an issue or providing the voice of the users back into the team.

You will provide oversight for the execution of PLM processes and capabilities within the business. Within our Engineering IT footprint, there are broader applications that sit outside PLM that we may consider expanding the scope of this role to support.

What you’ll be doing:

• Support Key users and IT team with the resolution of issues. Includes managing problems through the support process as well as clear communication of frequently asked questions or connections into user material
• Support user troubleshooting. Act as the business customer face for the IT support team
• Support in the testing and deployment of continuous improvements and new capability
• Develop and deploy Instructions and Guidance material on the use of Teamcenter and NX. Note our PLM Capability consists of 16 applications working together to deliver overall capability
• Work with the PLM system owner to ensure any problems or suggestions that need a software change to resolve, are adequately road-mapped for resolution
• Confirming suitable key users are in place, are actively engaged in PLM and are true advocates of the system capability being provided
• Audit best practices and guidance material for effectiveness. Manage against a set of defined metrics and act on any compliance findings
• Participate in PLM Capability committee and other user events to disseminate knowledge throughout the user community.

Experience required for role:

• Experience using Teamcenter and NX,
• Demonstrable experience supporting a user community for a tool would be an advantage,
• Experience of partnering with an IT delivery team to manage resolution of issues would be an advantage,
• Knowledge of Business Change Management Processes (Project, Product and Production)
• Knowledge of IT Change Management Processes
• Experienced in the use of Teamcenter Reporting and analytics, BCT Inspector, Computer Aided Design and Manufacture would be an advantage
• Engineering or IT related degree or equivalent experience desirable
• Ideally, 5 years experience demonstrating engineering process understanding and IT support landscape

What we offer:

• We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
• Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

We’re an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

To work for Rolls-Royce Submarines you need to hold a Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don’t currently already have this in place.

Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work with RRSL.