Product Design Lead
Job Summary
Job Description
Insider, a leading AI-native Customer Experience and Marketing SaaS company, is seeking a Product Design Lead. The role involves leading a design team, providing feedback and coaching, and actively participating in the hiring process. The Product Design Lead will collaborate with cross-functional teams, lead ideation sessions, and advocate for company and product strategies. Responsibilities include contributing to design operations to enhance Product Design functions and delivering high-quality work in a dynamic environment. The ideal candidate will have 5+ years of experience designing responsive web apps, websites, and design systems for SaaS products, with a passion for user advocacy, attention to detail, and problem-solving.
Must have:
- Lead design team, provide feedback and coaching
- Active participation in hiring process
- Collaborate with cross-functional teams
- Understand and advocate company/product strategies
- 5+ years of experience designing responsive web apps/websites/design systems for SaaS
- Familiar with Design systems, pattern libraries, and Figma
- Familiar with quantitative and qualitative research
- Curious mind, user-centric approach
- Good listener, empathetic
- Natural-born problem solver
- Fluent in English
Good to have:
- Experience in people management/leading a team
- Favor consistency, flexibility, and reuse
- Familiar with Discovery and Usability Testings
- Utilizing different research methodologies
Perks:
- Keynote Sessions with industry leaders
- PM Academy with VP of Product
- Product Training
- Free access to Laracast, Egghead, LinkedIn Learning, Blinkist, Masterclass, Spotify
- Shareowner System
- Team activities
- Smart Work Model benefits (food, bill expenses)
6 skills required
Job Details
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
We are looking for a Product Design Lead who wants to come up with the best ideas and solutions at every stage of the product development lifecycle!
What is our mission?
We are the champions of product thinking. We are the problem solvers. We are user advocates. We understand the business value behind every product decision. We are visionaries who see the bigger picture. We follow the human-centric approach to integrate the needs of people to create delightful experiences. Our actions create an impact for hundreds of millions of users every day.
What are we offering?
We are never I, always "We"
As Helen Keller said: “Alone we can do so little; together we can do so much”. We believe in the power of “We”. By thinking and brainstorming together, we combine our unique perspectives to design innovative products.
Our Learning Never Stops
Being a designer is about nonstop learning. Design, technology, and people change. We have to adjust and learn these changes and adapt. For us, every day is a new learning experience. Design is an iterative process so every experiment on design is a learning process. We are solution-oriented. We focus on overcoming the roadblocks by finding unique solutions.
We Design to Delight
We design for our users but we go the extra mile to delight them.
What are we searching for?
We Are User Advocates
Every UX designer is a user advocate. We attempt to see the product through the eyes of the user of that product. We design for the users. Empathy is the key element within the team.
We Love The Details
We are obsessed with details. Focusing not only on “what is right“ but “what isn’t right” takes a design from “nearly there” to “there” and beyond. Our designs include every interaction of the user journey when they interact with our product.
We Are Foodies
Food is one of our tools to create great designs. Food inspires us. It brings out creativity. We also believe in the famous quote: “Good work should be rewarded by good food”.
We Are Proactive
As a team, we proactively identify and look for ways to add value to our product. When we see a challenge, we also see a solution to offer and bring balance to the effort.
As a Product Design Lead here at Insider, part of your everyday job will be:
- will be leading a design team, providing effective feedback and coaching them,
- will actively take part in the hiring process,
- will actively contribute to design ops projects to improve the Product Design functions,
- will collaborate with a cross-functional team and lead a productive ideation session with them
- will bring your own perspective to the table,
- will understand and be the advocate of the company and product strategies, product and its customers and facilitate the delivery of high-quality work
- will thrive in a dynamic, fast-paced, autonomous, and collaborative environment
We want you to join us while we are taking a step into the future if you:
- have 5+ years of experience designing responsive web apps, websites, and design systems for a SaaS or similar product
- have preferably experience in people management/leading a team,
- know that “Showing is better than telling when it comes to UX”
- are familiar with Design systems, pattern libraries, and Figma
- favor consistency, flexibility, and reuse
- you are very familiar with Research; quantitative and qualitative research are well known to you, as well as Discovery and Usability Testings, as well as utilizing different research methodologies
- have a curious mind, and everything you do ultimately serves the end-users, bearing them in mind
- are a good listener and empathy is one of your favorite words
- are a natural-born problem solver, finding solutions to complex problems motivates and excites you
- are fluent in English
While exporting our technology to the world, we offer you:
- “Keynote Sessions” with famous and groundbreaking people from the software world and many events where groundbreaking ideas are discussed,
- “PM Academy” in which experienced Insiders & our VP of Product talks about our best practices & share know-how
- Product Training we organize inside that makes sure everyone is up-to-date about our products, updates & so much more
- Free access to the essentials such as Laracast, Egghead, LinkedIn Learning, Blinkist, Masterclass, and Spotify
- A chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria
- the infamous team activities that are bursting with fun,
- Smart Work Model side benefits to support food and bill expenses
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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