Product Manager

We are seeking a proactive, detail-oriented Product Manager to oversee the end-user support experience and ensure seamless product delivery execution. This is a hybrid role that combines community engagement, customer empathy, and tactical product delivery. Youll act as both the connective tissue between our users and our product team, and the final link between product planning and engineering execution.

What Youll Own

1. End-User Experience & Product Support Stewardship

• Own the user experience across the Community & Support channels, internal website for our AI Digital Assistant Product.
• Ensure all customer queries are addressed promptly, coordinating with support and other teams as needed.
• Keep documentation, web page content up to date, engaging and easy to navigate.
• Monitor customer sentiment and feedback trends; synthesize this into actionable insights. Assist in creating and deploying user surveys.
• Champion user needs by prioritizing their bugs and feature requests for the roadmap. Be the voice of the customer to help our team to design an experience that delights our users.
• Own channel communications: post updates, maintain transparency, and foster a strong sense of community and trust.
• Collaborate on internal and customer-facing videos, demos, or documentation.

2. Product Delivery & Sprint Execution

• Translate epics and high-level PRDs into clearly scoped Jira tickets with well-defined acceptance criteria.
• Ensure sprint tickets are delivery-ready and accurately reflect phased requirements.
• Represent product in daily standups, clarify questions, and resolve blockers with urgency.
• Keep engineering aligned with evolving priorities and support sprint planning and retrospectives from the product side.

What Youll Bring

• Ability to bring structure and clarity to ambiguous tasks or fuzzy requirements.
• Analytical skills - ability to make data-driven decisions.
• Hands-on experience with Jira (ticket creation, backlog hygiene) and Slack (channel-based support, async coordination).

Strongly Preferred

• Experience in or exposure to Generative AI products or technologies — ideally via product, operations, or customer-facing work.
• At a minimum, demonstrated comfort leveraging GenAI tools (e.g., ChatGPT, Claude, GitHub Copilot) to work more effectively, communicate clearly, and stay productive.

Bonus Points For

• Exposure to Agile practices and collaboration tools like Confluence, Miro & Figma..