Product Manager, Utilization

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

The Utilization team works at the critical intersection between GitLab Core and Fulfillment applications, managing essential components that power GitLab's service delivery. Our scope includes consumables management (storage, compute, seats), usage reporting, and usage notifications across GitLab SaaS, GitLab self-managed, and internal tooling.

In this role, you will lead product strategy for our monetization initiatives, focusing on seat assignment models and usage billing. You'll work with engineering teams to ensure our customers have accurate transparency into their usage while building scalable solutions that support GitLab's growing platform. This role is critical in helping customers optimize their GitLab investment and manage costs effectively.

What You’ll Do  

• Drive product strategy and execution for key monetization initiatives, including the Seat Assignment Model (SAM) and usage billing
• Partner with engineering, UX, sales, finance and customer success to define and prioritize product requirements
• Lead cross-functional collaboration to solve complex challenges in subscription management and usage-based pricing
• Develop and execute the product roadmap for seat management and consumables utilization features
• Create clear, detailed product specifications and user stories that bring customer needs to life
• Analyze customer feedback and usage data to inform product decisions and prioritization
• Measure the impact of monetization features on customer satisfaction, retention, and revenue
• Advocate for customer needs in balancing billing transparency with business requirements
• Author and track progress on quarterly objectives related to utilization and monetization
• Collaborate with Sales and Customer Success to learn from and educate customers on new billing models

What You’ll Bring 

• 3+ years of product management experience, with demonstrable expertise in subscription, billing, or usage-based pricing models
• Experience with fulfillment/billing/subscription management platforms, ideally at an enterprise/B2B level
• Strong cross-functional collaboration skills and stakeholder management experience
• Data-driven decision making with the ability to translate customer needs and broad problem areas into actionable product requirements
• Experience with consumption-based or seat-based pricing models in B2B/enterprise software
• Excellent communication skills with the ability to explain complex concepts to technical and non-technical audiences
• Track record of successfully delivering features that balance customer needs with business objectives
• Understanding of enterprise customer purchasing patterns and compliance requirements
• Experience working in a globally distributed team environment
• Experience in usage tracking and reporting systems is a plus
• Familiarity with developer tools or platforms (CI/CD, version control systems) is a plus

About the team

The Utilization team operates at the core of GitLab's service delivery infrastructure. We build and maintain the systems that track resource consumption, generate usage reports, and manage notifications across GitLab's product suite. Our work directly impacts GitLab's ability to serve both SaaS and self-managed customers effectively.

We work closely with these other teams within the organization:

• Fulfillment
• Billing
• Infrastructure
• Customer Success
• Product

The Fulfillment team is globally distributed with team members across multiple regions. You'll be joining a diverse and collaborative group working across time zones to deliver products that serve our worldwide customer base.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.