Product Quality Lead
Job Summary
Job Description
Sitetracker is seeking a Product Quality Lead to own the quality strategy for development teams, ensuring product coherence and excellence. This role involves end-to-end quality ownership, guiding product direction, and managing diverse tasks. The lead will collaborate with Tech Leads, Designers, and Product Owners to define quality strategies and create test cases. Responsibilities include identifying and filling gaps in automated test coverage, reducing manual efforts, and effectively communicating through various channels like Jira tickets, test plans, demos, and day-to-day interactions.
Must have:
- Owns product quality strategy.
- Leverages AI for test strategy generation.
- Drafts test cases from requirements.
- Collaborates on test cases from specs/designs.
- Understands automated test paradigms.
- Identifies test automation needs.
- Understands SDLC and CI/CD.
- Uncovers edge cases and explores challenging flows.
- Leverages customer usage knowledge.
- Demos features and results effectively.
- Communicates via user stories/test plans.
- Strong written and verbal communication.
Good to have:
- Automate tests using reusable components.
- Formulate strategies based on customer usage.
- Generate industry-specific test data.
- Craft impactful employee-facing communications.
Perks:
- Recognized as a top workplace.
- Invests in people-first culture.
- Empowered to exercise substantial agency.
- Make a real impact on product direction.
12 skills required
Job Details
Sitetracker powers the rapid deployment of tomorrow's infrastructure as the global leader in deployment operations management software. Innovative companies like Cox, Telefonica, EVgo, and Tilson rely on Sitetracker to plan, deploy, and manage critical infrastructure projects and assets across industries like telecommunications, EV charging, renewables, and utilities. Our cloud-based solution accelerates the transition to a fully connected and sustainable future. Founded to solve infrastructure deployment challenges, Sitetracker continues to expand its impact across industries. Recognized as a top workplace, we are proud to invest in our exceptional, people-first culture.
The Opportunity
This isn't just a traditional QA role; it's your chance to lead and shape the quality of our products from end-to-end. As a Product Quality Lead, you'll own the quality strategy for one or more development teams, ensuring the overall quality and coherence of new features while upholding the excellence of existing ones. This highly influential role calls for leadership, abstract thinking, and significant agency, guiding the product in a better direction.
You'll need strong time management and project management skills to juggle diverse tasks and ensure all deliverables are met. You'll also bring robust technical skills, including the ability to write and debug automated tests and use tools like Postman for API testing. Beyond the technical, you'll serve as a leader within the organization, speaking with authority and conviction.
This is a unique opportunity to blend aspects of product management, quality assurance, development, and leadership. You'll be empowered to exercise substantial agency and make a real impact, driving our product in the best possible direction.
What You’ll do:
As a Product Quality Lead, you'll be instrumental in delivering high-quality products. You'll collaborate closely with the Tech Lead, Designer, and Product Owner to define the quality strategy and create comprehensive end-to-end test cases. You'll also understand the existing automated test coverage (unit, Jest, end-to-end) for features, strategically identify gaps, and define plans for manual testing to ensure complete coverage. This includes actively planning initiatives to increase automated test coverage, ultimately reducing reliance on manual efforts. You'll inherently know what to test and how to test efficiently, ensuring no wasted effort in our pursuit of quality.
Your impact extends to communication and collaboration. You'll effectively communicate within ticketing systems by creating clear, well-scoped Jira tickets. Furthermore, you will communicate across diverse channels, including detailed test plans, engaging demos of features and results, and day-to-day interactions via email, Slack, and in-person discussions.
- Owns Product Quality: Drafts comprehensive quality strategies for new features.
- Leverages AI to help generate and refine test strategies.
- Independently drafts test cases from functional and non-functional requirements.
- Collaborates with the Tech Lead to draft test cases from technical specifications.
- Partners with the Designer to draft test cases from designs.
- Test Strategy: Proficiently understands automated test paradigms, including unit, Jest, and end-to-end tests.
- Identifies which test cases require automation and which can be tested manually.
- Understands the entire Software Development Life Cycle (SDLC), from discovery through release.
- Comprehends the CI/CD process and its direct relationship to automated tests and the ultimate product release.
- QA Fidelity: Proficiently uncovers edge cases, extending testing beyond typical scenarios.
- Does not simply test happy paths, actively exploring less common or challenging user flows.
- Leverages knowledge of customer usage to proactively identify and try to break the software, ensuring robustness.
- Communication: Proficiently demos features, testing strategies, and testing results to various audiences.
- Communicates effectively through non-traditional channels such as user stories and detailed test plans.
- Possesses strong written and verbal communication skills.
- Demonstrate agency and authority by deciding when to hold a release and when to sign off with known issues.
- Incorporate AI into the test generation workflow to enhance efficiency and coverage.
- Generate thorough test cases for complex behaviors by considering various combinations of configurations, including system, device, user, and operating system settings.
- Automate tests using reusable components to promote efficiency and maintainability.
- Understand customer usage patterns and form opinions and strategies based on this understanding to drive product quality.
- Generate or acquire industry-specific data sets to drive effective test strategies.
- Craft impactful employee-facing communications with a strong and clear tone.
- Build a strong rapport with leadership, consistently acting as a trusted advisor.
- Demonstrate the business value generated by the software and advocate for it throughout the development and testing phases.
- Act as a subject matter expert for assigned product areas and can quickly come up to speed on new product domains.
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